topic Re: Apps From Unknown Sources - Problem in Tablets

Apps From Unknown Sources - Problem

Andy147 — Sun, 16 Aug 2015 17:09:18 GMT

Although my primary user account has "Allow Unknown sources" selected and I have no trouble installing apps there, I am unable to install the same apps from my secondary account. It says I need to change the setting but it's greyed out in the secondary account's settings and not switchable.

How do I fix this issue?

Thank you.

Re: Apps From Unknown Sources - Problem

Uliwooly — Sun, 16 Aug 2015 17:22:56 GMT

@Andy147

That seems to be a lollipop restriction

Re: Apps From Unknown Sources - Problem

Uliwooly — Sun, 16 Aug 2015 17:24:27 GMT

@Andy147

What kind of account is the secondary account? just tested this with a Z3 and you can select from unknown sources

Re: Apps From Unknown Sources - Problem

Andy147 — Sun, 16 Aug 2015 19:04:44 GMT

Hi uliwooly, thanks for your quick response.

It's a second standard user account, not a guest account. What's strange is that a message box appears telling me I need to change the setting, there is even a button in the message box that takes me to the correct setting page, but as I said, the "allow Unknown Sources" button there is greyed out.

Re: Apps From Unknown Sources - Problem

Uliwooly — Sun, 16 Aug 2015 19:42:45 GMT

@Andy147

Create a new account and check again.

Re: Apps From Unknown Sources - Problem

Andy147 — Sun, 16 Aug 2015 20:46:07 GMT

OK, did that, just the same unfortunately.

Re: Apps From Unknown Sources - Problem

Uliwooly — Sun, 16 Aug 2015 21:10:22 GMT

@Andy147

I'm sorry to hear that, perhaps @Johan could comment on this.

Re: Apps From Unknown Sources - Problem

Jake-SonyXperia — Mon, 17 Aug 2015 01:52:39 GMT

Hi Guys,

I have just tested this on my own device, mine is greyed out also, this sounds like some variants will allow it and some will not.

Re: Apps From Unknown Sources - Problem

_alexdon_ — Mon, 17 Aug 2015 07:58:13 GMT

@Jake-SonyXperiaSupport @Andy147 @uliwooly

I remember Rickard said a guest account or other than owner account cannot install apps.

@Rickard Could you shed some light?

Re: Apps From Unknown Sources - Problem

Andy147 — Mon, 17 Aug 2015 08:22:30 GMT

OK, so is there anything I can do to fix it?

Re: Apps From Unknown Sources - Problem

_alexdon_ — Mon, 17 Aug 2015 08:23:31 GMT

Let's wait for Rickard to reply.

Re: Apps From Unknown Sources - Problem

Rickard — Mon, 17 Aug 2015 08:52:48 GMT

With Android 5.0, there's an issue with enabling unknown sources in other user profiles but this was changed in Android 5.1. There's a discussion about it here with a response from Google: https://code.google.com/p/android/issues/detail?id=79728#c179

As the latest version available for Z4 Tablet at moment is Android 5.0 i'm afraid i don't have any solution for you. You could perhaps try to install the app using ADB as described in the thread at Google and see if that works.

Re: Apps From Unknown Sources - Problem

_alexdon_ — Mon, 17 Aug 2015 09:19:38 GMT

Thanks Rickard.

Re: Apps From Unknown Sources - Problem

Andy147 — Mon, 17 Aug 2015 14:19:50 GMT

Thanks for your response, but why is my brand new state of the art £500 Android table not able to run the latest version of the Android operating system?? And when will it be able to?

Re: Apps From Unknown Sources - Problem

Andy147 — Mon, 17 Aug 2015 15:26:11 GMT

This "workaround"

"You could perhaps try to install the app using ADB as described in the thread at Google and see if that works."

is unbelievabley messy, I'm very disappointed indeed. If I could return the tablet, I would.

Re: Apps From Unknown Sources - Problem

Rickard — Mon, 17 Aug 2015 15:48:56 GMT

I'm very sorry to hear that but as Android 5.0 currently is the latest version available for Z4 Tablet i'm afraid i can only advice that you keep checking our blog for the latest information on upcoming updates.

Re: Apps From Unknown Sources - Problem

Andy147 — Mon, 17 Aug 2015 17:21:24 GMT

Why is the Z4 tablet not updatable to Android 5.1?

Re: Apps From Unknown Sources - Problem

Rickard — Tue, 18 Aug 2015 09:15:43 GMT

As this product is only just launching in markets across the globe i'm afraid we can't commennt on upgrade roadmaps at this point.