topic Re: Self cracking screen? in Tablets

Self cracking screen?

Tomz0r — Mon, 09 Nov 2015 20:33:14 GMT

A few hours ago I plugged my charger into my Xperia Z4 tablet and half an hour ago I wanted to check my mail and suddenly there is a huge crack on the screen. It stars just below the volume down button, at the top of the speaker(? Not sure what it is) and goes all the way across to the front-camera.
My tablet was charging on my desk and I'm 100% sure that no one has used it or could have damaged it.

Any advice on what I should do next?

Re: Self cracking screen?

Uliwooly — Mon, 09 Nov 2015 20:46:48 GMT

@Tomz0r

Contact your Local support to get it inspected, there aren't self cracking screens but it doesn't hurt to get it inspected.

Re: Self cracking screen?

Ramsap — Fri, 20 Nov 2015 17:08:09 GMT

Mine has just done the same thing at 2 weeks old. I don't know what the SONY policy is on this but will undoubtedly have to fight it on my return to the UK shortly.

Re: Self cracking screen?

Respig — Sun, 27 Dec 2015 22:37:22 GMT

Same here. It worked totally fine until the Touchscreen started to malfunctioning. I didn't think much about it and just restarted the tablet although this never happened before. After the restart I couldn't even enter my PIN anymore and I suddenly noticed a crack which starts in the middle right side going accross the screen to the lower left side. The Tablet is now unusable for me It never dropped accidently nor did anything else happen to it. I never saw that happening to any other device which I had in my life. Very annoying so far.

Re: Self cracking screen?

Dalzhel — Mon, 11 Jan 2016 15:28:19 GMT

My tablets screen cracked without any direct usage it was sitting on my desk charging. i also had the tablet in a case to protect it as well as a 9h screen protector and the screen cracked behind it. i contacted my local merchant for a repair as i had it for 3 months and could no longer return it. as i expected the repair is not covered. If there is a problem with the screens sony needs to take care of it without cost to us. its not our fault they cheaped out on the screen on a 700 euro tablet.

dont bother contacting sony support they will just give you the standard answer of its not covered under the warrenty and so a direct quote from their support this problem is not big enough for us to do anything about it. so basically it would take a class action lawsuit to get anything done with them.

this is normal from their support if any of you have ever played everquest and delt with their support its standard operating procedure. or """""Working as intended"""""

Re: Self cracking screen?

Respig — Thu, 14 Jan 2016 13:42:45 GMT

Yup, I will have to pay the bill by myself too. This is the first and the last time I used a Sony device (and really thought I'd bought something with quality...Even my 3 year old cheap Huawei Mediapad didn't cause so much trouble). Thank you very much Sony.

Re: Self cracking screen? YES

BrianHolt — Fri, 12 Feb 2016 05:22:27 GMT

Same here -- screen cracked randomly while using. No drops or knocks. Started below power/volume across. Only realised it was cracking when screen became more and more unresponsive. Held it up to light and voila! Very fine single crack across screen. Waiting for response from reseller but not holding my breath. If I get a poor response I plan to take this to consumer affairs as its not fit for purpose re random cracking....

Re: Self cracking screen?

xtunridax — Fri, 26 Aug 2016 19:20:54 GMT

Hi,

This morning my screen cracked as well on my Z4 tablet, again didn't drop it and it's just a hairline crack like in the old models they used to repair, so far got a quote of £250 plus, but this should be covered under warrenty for hairline cracks, as if it was dropped the damage would be much more worse and showing damage to the outside area it was dropped on which mine doesn't and picture can be provided for proof.

Sony you need to stand up and admit once again to selling tablets/phone with crap screens.

Customer rights here we come!!!

Re: Self cracking screen?

Maxxxxy — Fri, 14 Oct 2016 11:36:40 GMT

Yep, same here, tablet never dropped, the screen cracked whilst being charged, it worked perfectly, I plugged it in, woke up in morning, the screen is cracked, and the screen can't be used at all, I rung Sony, told screen is not covered by warranty, I paid almost the cost of a new tablet to get it fixed, two months later, while sitting on the table overnight, exact same thing happened, NO CRACKS , NEVER DROPPED .......I rung Sony, they basically called me a liar, ...... I've managed to get 6 months use out of a thousand dollar tablet, that has a self destructing screen...... i feel ripped off, for buying such a piece of garbage,,,, seriously sSPEECHLESS

Re: Self cracking screen?

OMoses — Wed, 14 Dec 2016 10:35:23 GMT

MAN the same thing just happened to me. Woke up in the morning to my alarm and was seriously annoyed since it wouldn't turn off no matter how hard i swiped the alarm screen. I put it down to the sensitivity issues i had always struggled with, as the screen was never the best for me. It had always required a firm touch to work.

Anyway, I woke up and saw a massive crack running across the whole screen. It really surprised me since the tablets case was closed, but I didn't care since I had a screen protector on. I peeled off the screen protector only to realise the crack was BEHIND the screen... I stared with shock and dismay for a while, then just gave up on the tablet. It had already caused me enough trouble ever since I had bought it, so I determined to just remain inconveniently tablet-less for the rest of the year and buy an Apple (Yuck I know) product for next year.

It brings me relief to see this forum, as I was under the impression I had accidentally broken it somehow. However I really doubt Sony will even acknowledge this problem, let alone fix it. No wonder they're losing their market share so rapidly... They can't even keep loyal customers who have been with Sony for years buying all their products, let alone bring in new ones. Sincerely hope Sony is willing to act out of line and do something for its customers for once. It really would be a shame to finally drop Sony after all these years.

Re: Self cracking screen?

lpat2001 — Sun, 18 Dec 2016 19:25:09 GMT

Hello, a few minutes ago after terrible screen reponse i realised a hair crack starting from the volume buttons and with an upward facing curve it ends just in the middle of the right speaker......my tablet has been in its box , stored , so the crack is totally unjustifiable.......well done SONY....tomorow I will go to he local Sony dealer....

Re: Self cracking screen?

OMoses — Mon, 19 Dec 2016 18:21:45 GMT

Please update us on what happens next. I sincerely hope you're problem is solved, however we all know Sony's EXCELLENT reputation regarding these matters... As for me, I'm still trying to get through my carrier, but so far no give.

Best of luck

Re: Self cracking screen?

Koey — Tue, 20 Dec 2016 15:17:08 GMT

wow it sound serious! i hope my tempered glass can hold it, im glad i had extended 2years warranty

Re: Self cracking screen?

OMoses — Wed, 21 Dec 2016 06:33:57 GMT

I had a tempered screen protector too, but its got nothing to do with that. I also have the extended 2 year warranty, but apparently this doesn't fall under it?

Re: Self cracking screen?

Koey — Wed, 21 Dec 2016 08:47:21 GMT

Hv u tried send it to sonycenter? ihv no problem before, they even repaird my old z3 tab even tho no warranty for water dmg

Re: Self cracking screen?

OMoses — Wed, 21 Dec 2016 12:23:46 GMT

Can you tell me which center you sent it to? I would really appreciate it thanks

Re: Self cracking screen?

Koey — Wed, 21 Dec 2016 17:18:56 GMT

Owh its here, in malaysia

Re: Self cracking screen?

OMoses — Thu, 22 Dec 2016 03:26:04 GMT

I guess the customer service must be better in Malaysia than in Australia lol

Re: Self cracking screen?

ThanhNguyen — Sat, 01 Apr 2017 04:01:43 GMT

Hi Sony Support,

I have a similar problem. It started as unresponsive then I noticed a crack just above the volume. Then the crack starts to go through the other side. SO the tablet has only one single line crack and it is not working as the screen just go in touching randomly without me touching it. I am on a 24 months contract with Telstra and it is only one year passed. I don't want to keep paying for a service that not working properly for a fault that I didn't cause.

Also, there are many people having the same problems. Why are there no answer from Sony representative?

Regards

Thanh

Re: Self cracking screen?

Richard_H1 — Sun, 02 Apr 2017 11:31:08 GMT

Mine has also cracked - not dropped or banged and was in a case with screen protector on - quoted £280 for repair !!

Is there a lawyer in the house?