topic Re: No alerts received on my Sony Xperia z2 in Tablets

No alerts received on my Sony Xperia z2

Ewen — Tue, 02 Feb 2016 23:12:10 GMT

I have an Xperia Z2 tablet and at one time I received an alert for emails and a blinking light in the upper right hand corner. My wife has a Samsung Tab A and she gets an alert for whatsapp and Instagram... I dont!

I took my tablet into the local Telstra shop (I bought it there) and an assistant mucked aroung in the "Options" and now I have no alerts or lights at all. How can I restore and set alerts again?

Any and all help will be appreciated.

Re: No alerts received on my Sony Xperia z2

Uliwooly — Tue, 02 Feb 2016 23:20:03 GMT

@Ewen

First check if you get notifications while on >>> safe mode

Re: No alerts received on my Sony Xperia z2

Ewen — Wed, 03 Feb 2016 01:42:16 GMT

Thank you for your reply but how do I check on safe mode?

Re: No alerts received on my Sony Xperia z2

Uliwooly — Wed, 03 Feb 2016 03:50:45 GMT

@Ewen

ask someone to send you emails, or hangouts, or call you on hangouts, etc.

Re: No alerts received on my Sony Xperia z2

Jake-SonyXperia — Wed, 03 Feb 2016 04:22:11 GMT

Hi Ewen,

Welcome to the community,

Do you have any idea what Android version you are running on?

Menu > Settings > About phone > Android Version

Re: No alerts received on my Sony Xperia z2

Ewen — Thu, 04 Feb 2016 08:34:10 GMT

I have Lollipop 5 on my Tablet. I am totally confused with regards to enabling/disabling alerts on my device. The user manual states to slide the switch to the right to change its effect... it depends entirely on how the question is posed in the setup. Sometimes I get the impression that a gray slider has disabled the item and on others a red slider has disabled the question

In the attached image the slider is blue, now have I muted alerts or have I enabled them either way I have no idea what is going on.

At one time I got a small light flashing in the upper right hand corner when a whats app or Instagram arrived but after the "expert" at my local Telstra shop (where I bought the tablet) fiddled with it I have nothing and I have no idea what she did.

To make matters worse I have no idea where I saved this frame from so I can't restore it to what it was.

Any and all help will be appreciated.

Regards

Re: No alerts received on my Sony Xperia z2

Uliwooly — Thu, 04 Feb 2016 21:00:28 GMT

@Ewen

It will take a while to figure out what he did, you could uninstall all those apps > reinstall them > and check again, or you could just repair the tablet

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: No alerts received on my Sony Xperia z2

Ewen — Fri, 05 Feb 2016 06:47:35 GMT

There you go absolutely fabulous support from Sony who have now passed the buck to my local area support team. Surely the Xperia Z2 works the sam in Argentina as it does in Bangkok and the instruction to overcome my problem is universally the same!

Very disappointing Sony very disappointing.

Regards.

Re: No alerts received on my Sony Xperia z2

Ewen — Fri, 05 Feb 2016 06:50:07 GMT

Thank you uliwooly, there is nothing wron with my tablet all I need is for someone to tell me in simple terms how the switches work.

Thanks for your time, Regards

Re: No alerts received on my Sony Xperia z2

Uliwooly — Fri, 05 Feb 2016 07:20:47 GMT

@Ewen

I'm sorry to hear about your bad experience, the reason I've suggested to test the tablet on safe mode or reseting the tablet is bc maybe they installed a third party notification app that might be creating this problem.

Re: No alerts received on my Sony Xperia z2

Ewen — Fri, 05 Feb 2016 08:08:53 GMT

Thanks again, how do I get to safe mode?

Re: No alerts received on my Sony Xperia z2

Uliwooly — Fri, 05 Feb 2016 08:15:56 GMT

@Ewen

This is how >>> safe mode

Re: No alerts received on my Sony Xperia z2

Ewen — Sun, 07 Feb 2016 03:05:00 GMT

Now that is really handy, thank you for that. As an extention I was pageing through the Settings>Power Management and one of the settings indicated that enabling it would turn off notifications (can't remember which one at the moment) but I turned it off (disabled) and now I get the flashing light for emails only and also an audible alert. So far nothing for anything else, but I'll let you know in due course.

Regards

Re: No alerts received on my Sony Xperia z2

Uliwooly — Mon, 08 Feb 2016 23:31:07 GMT

@Ewen

stamina mode