topic Re: Z4 won't boot in Tablets

Z4 won't boot

RoryG — Wed, 23 Nov 2016 20:34:25 GMT

Tablet was slowing so I tried a restart. Now it begins to boot but then the screen goes black, the red led flashes and it tries to start again.
It's now stuck in this loop.
I've tried the hard off button. Tried letting the battery run out and charging for an hour before trying again.
Unfortunately I don't have a computer I can install companion to so I haven't been able to try that.
Any other suggestions?

Re: Z4 won't boot

CameronT — Wed, 23 Nov 2016 23:31:38 GMT

Hi @RoryG,

Welcome to the community. I am sorry you're having problems with your tablet.

Can you try removing the SD card and SIM card in case they are faulty and try again?

If this does not work, the best thing to do would be to contact your Local support team to arrange an assessment.

Re: Z4 won't boot

RoryG — Thu, 24 Nov 2016 00:23:30 GMT

Removing sd worked. Thanks.

Re: Z4 won't boot

CameronT — Thu, 24 Nov 2016 00:28:14 GMT

@RoryG,

Glad to hear it! Try update your apps then re-insert the SD card, see if the same thing happens. If it does, back up your SD card and re-format it.