https://community.sony.co.uk/t5/tablets/i-have-some-ongoing-issues-with-technical-support/m-p/3539365#M8754 Go here.<BR /><A href="https://mysupport.sonymobile.com" target="_blank" rel="nofollow noopener noreferrer">https://mysupport.sonymobile.com</A><BR />Log in and find your device.<BR />Report the fault using the options for your device.<BR />At the end it will allow you to book a repair. Wed, 15 Mar 2017 14:15:17 GMT Lord_viridis 2017-03-15T14:15:17Z https://community.sony.co.uk/t5/tablets/i-have-some-ongoing-issues-with-technical-support/m-p/3539364#M8753 <P>Hello, I have had some ongoing issues with technical support refusing to allow me to send in my unit while under warranty. &nbsp;They claim that I have to call in to arrange for my unit to be sent in. &nbsp;Please note: &nbsp;I am deaf and asked that someone on chat make those arrangements - they refused to make repair arrangements repeatedly, nor would they let me talk to a manager their at Sony Support.</P><P>So now I want a manager in technical support to email me back ASAP as my unit needs replaced. Please email me and I will explain in full detail, thanks.</P> Tue, 14 Mar 2017 08:06:31 GMT https://community.sony.co.uk/t5/tablets/i-have-some-ongoing-issues-with-technical-support/m-p/3539364#M8753 ErikJon 2017-03-14T08:06:31Z https://community.sony.co.uk/t5/tablets/i-have-some-ongoing-issues-with-technical-support/m-p/3539365#M8754 Go here.<BR /><A href="https://mysupport.sonymobile.com" target="_blank" rel="nofollow noopener noreferrer">https://mysupport.sonymobile.com</A><BR />Log in and find your device.<BR />Report the fault using the options for your device.<BR />At the end it will allow you to book a repair. Wed, 15 Mar 2017 14:15:17 GMT https://community.sony.co.uk/t5/tablets/i-have-some-ongoing-issues-with-technical-support/m-p/3539365#M8754 Lord_viridis 2017-03-15T14:15:17Z