topic HDMI Audio drop out on KDL-32BX320 in Other TVs

HDMI Audio drop out on KDL-32BX320

lmsmith01 — Tue, 06 Sep 2011 10:36:13 GMT

Hi All, I Hope somebody can help me on this...

I have a new KDL-32BX320 LCD TV and I'm suffering from a split second audio drop when using HDMI.

I have an Amstrad Sky+ unit and a LG BluRay player.

I'm using the TV speakers only (No other audio units)

The Audio drop out only seems to happen when using HDMI (SKY and BluRay present the same issue).

The picture is perfect at all times and the audio drop out can happen twice in two minutes or four times in seven hours...

I've tried three different HDMI leads (Currently using an expensive one from the Sony shop) with virtually no difference between any of them.

I've tried that many different settings on the TV I've lost track , tried equally as many on the sky box.

On the advice of Sony I took it back and had a replacement TV.

I have exactly the same issue on the new one TV

I've contacted Sony and they have recomended that I contact the repair department again as they think the second TV is faulty.

I just dont belive two new TV's from sony would have the same fault.

I feel its a conflict on settings but its strange, I have the problem on both Sky and my Bluray player...

In short.

Split second audio drop out is present on all HDMI driven units.(Sky and BluRay).

It does appear to be worse when watching 1080i like BBC HD. I tried watching in a lower resolution but the problem was still present

Any ideas?

HDMI Audio drop out on KDL-32BX320

rmwool — Fri, 26 Aug 2011 19:41:26 GMT

just bought same tv today and having the exact same problem, so looks like i'll have to return it and buy a different make as no point getting another if this is a common problem.

HDMI Audio drop out on KDL-32BX320

Scottay91 — Tue, 30 Aug 2011 10:51:09 GMT

I got the same problem with my TV, so I took it back today and swapped it over and same thing is happening, so I rang up Sony 08705111999, they seem to think the problem is when it swaps over from 1080p to 1080i, they said they get back to me, with a update for the TV, so best off ringing them.

HDMI Audio drop out on KDL-32BX320

CRAIG120375 — Mon, 05 Sep 2011 13:57:36 GMT

Sadly I am also suffering from these sound drop outs via the HDMI too. I got a replacement from Argos and this is also suffering from the dropouts. Called Sony and they suggested I updated the software on the Sky HD box (Samsung). I've done that and it's still persisting. It's very dissapointing as for now it looks like Sony don't have a solution.

HDMI Audio drop out on KDL-32BX320

CPH043 — Mon, 05 Sep 2011 18:04:35 GMT

Having similar problems, after reading these posts Im loathed to return tv to Argos as the replacement probably will do the same.

HDMI Audio drop out on KDL-32BX320

Thalamus. — Mon, 12 Sep 2011 11:01:02 GMT

Hi all,

just to update you that Sony have been made aware of the problems you've mentioned here & are looking into it..

If & when I hear more I'll let you know..:smileyhappy:

HDMI Audio drop out on KDL-32BX320

mcooke74 — Fri, 16 Sep 2011 22:25:20 GMT

Had exact same problem, rang sony and decided to let them send out a local engineer rather than return tv. Engineer came out Tuesday (14/09) & did no more than factory reset tv & search sony website on my laptop! But had a call Thursday (16/09) & was informed a firmware update was available & that technical bulletin was being written before being released. Was hoping for a call Friday but looks like i'll have to wait till Monday. Fingers crossed.

HDMI Audio drop out on KDL-32BX320

lmsmith01 — Tue, 20 Sep 2011 21:59:02 GMT

After countless calls to Sony explaining I didn't want the TV being replaced with another one with the same issue.. ..They then gave me a repair number and sent an engineer. He's never seen it before either and promptly took the tv away for further investigation... I just know they won't find the cause and I will be left with this issue. On the plus side the engineer witnessed the issue first hand(I'm not convinced Sony are treating this serious). I'm hoping for the best..

HDMI Audio drop out on KDL-32BX320

mcooke74 — Wed, 21 Sep 2011 08:51:46 GMT

Engineer came back monday & installed upgrade, all now works great. Took a while but at least all is fixed.

HDMI Audio drop out on KDL-32BX320

Scottus31 — Wed, 21 Sep 2011 19:23:54 GMT

How long before the firmware is made public? The sound drop outs are really annoying and I hate missing important parts of movies and games.

HDMI Audio drop out on KDL-32BX320

airefc — Fri, 23 Sep 2011 18:11:54 GMT

I have just been pointed towards this thread. I have a kdl32ex503 and have this problem when the sound drops out multiple times during blu ray playback. It also goes out of sync.

I have tested my blu ray player (Phillips bdp3200) on another tv and it works okay. Have latest firmware installed on tv and blu ray player.

HDMI Audio drop out on KDL-32BX320

airefc — Sat, 24 Sep 2011 14:58:51 GMT

Just thought id add also have the sound drop out on BBC HD (kdl32ex503) the same as when watching blu ray films(although blu ray goes out of sync aswell). Anybody else get this on 32ex503 model???

Message was edited by: airefc

HDMI Audio drop out on KDL-32BX320

CRAIG120375 — Mon, 03 Oct 2011 10:47:34 GMT

Hi all,

Just to give an update.. After enduring endless tedious patronising and denials from Sony tech support (who would only appear to be script reading robots) about the issue, I turned to Argos tech support who today sent out an engineer. Even though Sony flatly denied to me that this is a known bug - oddly enogh the engineer has heard of this issue and will return later this week with a USB firmware update to remedy the problem. I will let you know the results..

HDMI Audio drop out on KDL-32BX320

Bravia55HX — Mon, 03 Oct 2011 12:06:57 GMT

like the 1989 slogan they once used- "Argos takes care of it!"

HDMI Audio drop out on KDL-32BX320

Mastahpeo — Mon, 03 Oct 2011 13:39:57 GMT

http://support.sony-europe.com/tvhc/downloads/downloads.aspx?site=odw_en_GB&f=FW_BraviaAZ2EK_403&ch=17&m=KDL-32BX320

That is the link to the new software update

HDMI Audio drop out on KDL-32BX320

lmsmith01 — Wed, 12 Oct 2011 21:17:37 GMT

Thanks for all the comments thought it was only me.

Got the TV back this monday and they also changed the "main board" couldnt actually get them to tell me which board, and the firmware has also been updated.

All works fine now at last!!

Re: HDMI Audio drop out on KDL-32BX320

Krapsound — Thu, 02 Jan 2014 23:38:53 GMT

I too have a very similar issue on my Bravia - I am using the audio output (stereo) to feed a Yamaha DSP amp and get unpredictable split second sound drops. The interesting thing is that the TV speakers do not drop the sound (For troubleshooting I have both the TV speakers and the surround system running in tandem). My source, a sky box, is linked to the TV by HDMI and I use the audio out jack to feed my amp. It seems that the TV generated stereo out is generating the dropouts. Here we are in 2014 still getting dropouts - ***** 😞