topic Re: Bravia wireless network problem in Other TVs

Bravia wireless network problem

rankkis — Mon, 05 Aug 2013 19:16:17 GMT

I have a Sony Bravia KDL-40ex724 and I use wi-fi connection with it. It has a built-in wi-fi receiver. I have to reboot my router every time I want to use internet connection. If I do not reboot it won't connect or the connection is very slow. What should I do to fix the problem?

-Juha

Re: Bravia wireless network problem

Anonymous — Mon, 05 Aug 2013 19:36:13 GMT

Hi there

The most common cause of Wifi issues to the TV, is the Wifi signal strength (check the signal strength through the network settings on the TV). If possible try moving the router closer to the TV (or vice-versa) to see if that rectifies the problem. If it does, you may need to either connect the TV to the router via a network cable, or invest in the powerline homeplugs.

Cheers.

Re: Bravia wireless network problem

rankkis — Tue, 06 Aug 2013 04:48:40 GMT

Hi!

Thanks for the answer. The signal strength seems to be full. All bars are white. The router is not so far away but I can test tonight if the repositioning of the router will fix the problem.

- Juha

Re: Bravia wireless network problem

DarrenWilliams — Tue, 13 Aug 2013 00:31:23 GMT

I am also having the exact same problem with my KDL-26EX553, which is in my bedrom and right next to the router! I don't have the problem at all with my KDL-32EX403 which is downstairs and connected with a Linksys wi-fi bridge. Very annoying and frustrating!

Re: Bravia wireless network problem

chrkeen87 — Tue, 13 Aug 2013 12:55:50 GMT

I have a similar problem with my KDL-32EX403. In three years I have never had reliable access to the Internet and now it doesn't work at all, despite the fact that it tells me that it has detected a wireless network. I have the Sony-approved dongle and a router that I can access wirelessly everywhere in the house without a problem. I have had lengthy e-mail conversations with Sony and BT but reluctantly I had given up until I heard about this forum. I am still hoping to find a solution for my "smart" TV, which is anything but smart at the moment!

Re: Bravia wireless network problem

rankkis — Tue, 13 Aug 2013 18:30:43 GMT

Yes. Very frustrating indeed. I though I solved the problem by making my wifi network open and without any password protection. It worked a little longer than normally without having to reboot the router but maybe it was just a coincidence. I have searched many forums but nobody seems to have an answer.
Maybe here someone has?

Re: Bravia wireless network problem

Anonymous — Tue, 13 Aug 2013 18:52:54 GMT

Maybe there is another variable at play here. You all have Sony Bravia TV's connected wirelessly.

What are your ISP's and what router (and firmware) have you got?

Can I assume that you all have updated the firmware on your TV, to the most current?

Re: Bravia wireless network problem

rankkis — Wed, 14 Aug 2013 18:32:54 GMT

My Internet Service Provider is Sonera. And router is Asus. It did the same thing with my old router. My TV firmware is up to date.

Re: Bravia wireless network problem

The_Supreme_Force — Thu, 15 Aug 2013 08:26:04 GMT

Which ASUS router do you have?

Is the TV connected thru the 2.4 Ghz band or 5 Ghz band?

Have you tried to change the channel settings on the router from AUTO to a specific channel?

A tip can be to use inSSIDer to check which channel is the best for you.

Re: Bravia wireless network problem

rankkis — Thu, 15 Aug 2013 14:44:42 GMT

My router is ASUS RT56U.

I think the TV can only be connected thru the 2.4 Ghz band. It doesn't "see" the 5 Ghz band.

Yes, I have tried a different channel. Of course I could try another one.

InSSIDer doesn't work because my computer is not connected thru wi-fi. It has a cable connection to the router.

Re: Bravia wireless network problem

The_Supreme_Force — Thu, 15 Aug 2013 17:18:17 GMT

Ok, and you have the latest firmware which is 3.0.0.4.374.130 which was released 2013-08-12

If you factory reset the router and do a test, is the results the same?

If you haven't updated to the latest firmware, I would recommend you to do that and then clear the Nvram and re-configure the settings.

To clear the Nvram on RT-N56U: (One of the following alternatives)

1. When the unit is powered on, hold down the reset/WPS button for 30 seconds.
2. While still holding down the reset/WPS button, unplug the router from power and hold for an additional 30 seconds.
3. Still holding down the reset/WPS button, turn on power to the router again and hold for 30 more seconds.

Holding the reset/WPS button continuously for 90 seconds total without releasing the button throughout the entire process.

1. Power off the router then power on while holding the reset button to put the router into recovery mode.
2. Now launch your web browser while connected via ethernet cable to launch the router config which will display the options to reset (clear) nvram to defaults, reboot router, or upload a firmware file.

Click on restore nvram then after that completes, click reboot router this should perform the hard reset.

Hope that this help. Sometimes it's necessary to clear the Nvram when the firmware contains driver updates for the broadcom chip inside the router.

Re: Bravia wireless network problem

-waree- — Thu, 15 Aug 2013 17:54:56 GMT

Hi, just got a KDL-26EX550 for my bedroom: no issue at all connecting to wifi. When turned on the first time and connected to wifi I had a software update, did it and everything is fine.

Re: Bravia wireless network problem

DarrenWilliams — Sat, 17 Aug 2013 02:45:36 GMT

ISP is TalkTalk and its their router as well. Firmware up to date

Re: Bravia wireless network problem

rankkis — Sat, 17 Aug 2013 09:29:12 GMT

Thanks for the advice.

I don't have reset/WPS button on my RT-N56U router. I think there is one in RT-N66 router. But I did hold the reset button while turning power on to my router and the recovery mode started. But I couldn't connect the router with my explorer while it was in the recovery mode. It just didn't respond.

Re: Bravia wireless network problem

Thalamus. — Sat, 17 Aug 2013 10:07:16 GMT

Hi all,

welcome to the Sony User Community Forum..:smileyhappy:

As you all seem to be having a problem with connecting your bravias to via WIFI then perhaps investing in a set of homeplugs may be the best option..

Re: Bravia wireless network problem

The_Supreme_Force — Sat, 17 Aug 2013 12:19:32 GMT

Use the ASUS Firmware recovery tool

http://support.asus.com/Download.aspx?SLanguage=en&m=RT-N56U&p=11&s=2

I'm not sure with OS you have, but just select the right one and download it. It will find the router and flash it with the firmware file that you select.

Re: Bravia wireless network problem

chrkeen87 — Sat, 17 Aug 2013 16:20:50 GMT

Hello

In my case I can confirm that I have the latest firmware for the TV
(PKG4.114EUL-0108). My ISP is BT (Infinity) and I have a BT Home Hub 3
router, which work fine with my PC and has not been a problem when visitors
have wanted to connect through the router, from the same room as the one in
which the TV is situated! When I check the connection on the TV, it tells me
that the wireless device is connected OK but that there is no local or
Internet access.

Thanks

Chris

Re: Bravia wireless network problem

chrkeen87 — Sat, 17 Aug 2013 16:33:50 GMT

I use homeplugs for another TV in the house and they work fine. However,
that is not the point: the TV was sold to me as a wirelessly enabled
Internet device and I bought the approved Sony USB dongle from a Sony shop.
It was much more expensive than a normal PC dongle (about three times the
price as I recall) and I don't see why I should have to incur additional
expense and suffer trailing wires.

Re: Bravia wireless network problem

Anonymous — Sat, 17 Aug 2013 16:42:54 GMT

Reading through all the posts here, I think each of you has a slightly different problem. As far as I can see, there is nothing in common.

rankkis - You may need to connect the TV directly via a network cable (as you said in a previous post, your router is not too far away) or invest in some Homeplugs as Thalamus has suggested.

DarrenWilliams - As you have said that your router is right next to the TV, I would personally connect it via a network cable, instead of wireless.

chrkeen87 - You will need to check your DNS settings on the TV, and ensure that its point to your routers IP address. If you have gone via the automatic approach, try using the manual appoach instead (as in setting a fixed IP address, Subnet, Gateway=routers ip address DNS=routers ip address)

Re: Bravia wireless network problem

chrkeen87 — Sun, 18 Aug 2013 11:21:50 GMT

Thanks, Quinnicus. I had done that before, without success, and I've just
tried it once more, again without success. I'm just wondering whether it
could be the USB dongle that is faulty. Is there a way of testing it?