topic Re: Netflix FAQ in Other TVs

Netflix FAQ

Catmambo — Wed, 20 Nov 2013 17:20:33 GMT

Hi all

Thought I would provide a comprehensive and consolidated FAQ on Netflix as pretty much all the questions have already been answered, but may well be spread across different threads. Will update as new questions arise or if anything needs further clarification.

Will my device get Netflix?
- Simple answer is, if it hasn't got it already, then it won't be getting it I'm afraid.

What devices do have Netflix support?
- All 2012 platform BRAVIA's, Blu-ray players, Blu-ray Home Theatre Kits and Google TV. For clarity, this does not include the BDP-S185 and HX923 BRAVIA's which although still retailed in 2012, are actually based on the 2011 platform. As a rough rule of thumb, if its available to currently purchase on the this website, then it should be compatible.

Why can't my device receive Netflix when its available on previous US TV's from the same generation?
- DRM requirements have changed since Netflix first launched in the US a few years back. Thus its now mandated that the devices have to support Playready as well as supporting specific browsers to deliver a consistent experience . Only 2012 devices deliver on both of these criteria and so unfortunately its not possible to backport it to previous models due to the changes in requirements. We recognise this is a huge frustration for customers and have have examined every angle when it comes to finding a workaround, however it has not been possible unfortunately.

Netflix appeared on my device temporarily and now isn't there, what happened?
- This is a quirk usually caused by geofiltering glitchs and can sometimes caused by new IP addresses being used by the ISP which were previously used in the US. This normally clears itself or customers can reset their modem or call their ISP to have the connection reset. If your device isn't mentioned in the first bullet point then its not compatible with the UK version of Netflix unfortunately.

Sony are holding back on the service to push people to upgrade their TV's?
- Categorically not true. We would love more people to have access to the service and avoid unhappy customers on the forums, but as above, its not technically possible to deliver the mandated elements on older devices.

I live outside the UK, what if Netflix launch in my region soon?
- Impossible to confirm, but if you have a 2012 device then there is a good likelyhood that the service will get pushed out when it goes live.

Hope this helps - please let me know if there are any other questions on this topic below/

Thanks

Re: Netflix FAQ

duffan — Thu, 27 Dec 2012 08:44:58 GMT

Sweden support Netflix with AppleTV. AppleTv has an App. HDMI to BraviaTV.

Smart TV such as Samsung has Netflix app.

Re: Netflix FAQ

olearyj — Fri, 15 Feb 2013 21:36:33 GMT

Is Netflix available on Sony Bravia 40ex724 in Ireland

Re: Netflix FAQ

Usernamespoofername — Mon, 07 Oct 2013 23:29:10 GMT

This really is unacceptable. People invest good money in Sony products that are advertised as Internet TV's and then they can't receive one of the most popular Internet TV services i.e. Netflix! And yet, they can successfully receive all sorts of other popular streaming services that don't come up with such cras excuses i.e. BBC iPlayer, LoveFilm, etc, etc. My Internet HDTV isn't quite two years old yet and here are Sony apologising for not being able to deliver an Internet TV service on it...... you should invest some money Sony to make it compatible as what you've done is likely to drive even more loyal customers to your competitors i.e. Samsung, LG, etc. If this isn't resolved then I for one will never buy another Sony product again.........

Re: Netflix FAQ

stehall40 — Sun, 20 Oct 2013 22:36:07 GMT

I own a Sony Bravia KDL-40LX903. I'm sure it's not even 2 years old but I'm putting it up for sale on Gumtree tomorrow and it's the last Sony media device I will be buying. I thought I was investing in a state of the art TV. Who would of thought that 18 months later it would be too out of date to play Netflix! This is unacceptable.

It you are reading this post because you find yourself in the same sorry position as me, please add your own post and maybe Sony will get the message.

If your are reading this because you are thinking of buying Sony, my advice is don't waste your hard earned cash. Buy a Samsung instead.

Re: Netflix FAQ

Batfinkk — Mon, 21 Oct 2013 07:36:03 GMT

This TV first shipped in early 2010 so the platform is 3.5 years old FWIW. Worth noting that Samsung's, Panasonics & LG's from the same timeframe are in the same position also so its not limited to one manufacturer.

Re: Netflix FAQ

davebdaddykool — Sat, 23 Nov 2013 09:05:07 GMT

Surely its only a software update ?????????????????

Re: Netflix FAQ

Anonymous — Sat, 23 Nov 2013 10:33:40 GMT

@davebdaddykool wrote:
Surely its only a software update ?????????????????

It would be, IF the hardware could cope with the software. In this case, it doesnt. Similar to why Microsoft Windows doesnt work on PC's a couple of versions before its time.

Re: Netflix FAQ

Dubfed — Sun, 01 Dec 2013 08:29:12 GMT

I bought 2 of the 32" KDL TVs in November 2012. I have lovefilm on them and also use them to stream content from my NAS. It's only via this forum that I find out there will be no more software updates which means no netflix or any other streaming service. *****??? I realise that over time devices get dropped for technical reasons but this is just smacks of Sony forcing people down an upgrade path which ultimately generates them revenue. I've gone out and bought a 55" Samsung LED and I will be looking at their smaller models to replace these "bricked" Sony boxes. Another thing is that the codecs shipped with these models aren't that good. No MKV support and they're picky over certain types of MP4. Needless to say, the Samsung currently plays everything I've thrown at it. Thinking seriously about moving away from Sony full stop and will probably go down the xbox route in 2014.

Re: Netflix FAQ

Anonymous — Sun, 01 Dec 2013 10:41:18 GMT

@Dubfed - It sounds like you have a 2011 model TV from your description. I would always advise people to do their research fully before purchasing any product of value, to ensure that it suits your requirements and that you are not disappointed. Impulse buying is a big cause of being disappointed with any product.

Re: Netflix FAQ

jumpsuit — Sun, 01 Dec 2013 14:31:29 GMT

I know you must be disheartened, but have you thought about using a laptop / tablet to play netlix through your TVs?

Re: Netflix FAQ

burkeaw — Sun, 15 Dec 2013 19:10:57 GMT

I have the same problem and am disgusted at Sony's lack of response... this problem CANNOT be insurmountable!

Re: Netflix FAQ

burkeaw — Sun, 15 Dec 2013 19:14:24 GMT

Yes, I have tried connecting a laptop to the TV ( causes many comments by neighbours/friends when they ask why this is needed !!) but end up with a small window in the middle of the 52" screen!!

I have started watching Netflix on the laptop itself while the 52" expensive Sony sits un-used.

While I wait for Sony to sort this or for me to afford a Samsung....

does anyone have any ideas on getting full screen when connecting the laptop?

Re: Netflix FAQ

Anonymous — Sun, 15 Dec 2013 19:25:53 GMT

Hi there

Samsung have the same problems with older tv's too. Manufacturers do not have a crystal ball and can only build to what is available at the time.

Have you considered adding a bluray player or another device that has Netflix to your TV?

Cheers

Re: Netflix FAQ

mgebre — Wed, 09 Apr 2014 08:58:05 GMT

I entirely agree with the reviewer, SONY’s motive is to force customers to purchase new TVs. SONY is not customer focus – they simply don’t care about the customers. Just when they lost my personal information, couple of years ago, and forced me and millions of users to cancel our credit cards – this was very inconvenient and no compensation to consumers was ever paid.

Re: Netflix FAQ

ntiffin01 — Fri, 11 Apr 2014 00:49:15 GMT

Same here, not impress with Sony! Netflix will not work on my Bravia TV model KDL-40NX723 (bought it in Jan 2012 thinking it a good investment) Shall not buy Sony product again!

Re: Netflix FAQ

Anonymous — Sat, 12 Apr 2014 13:47:17 GMT

Hi there

I too was also disappointed at first that Netflix is not compatible to my then NX723 TV. However Sony never stated that it was supported in UK/EU, and they cannot predict what services will be available for the future. If they could predict the future, I see Sony buying lottery tickets/horses etc.

You may have read the reasons why Netflix is not compatible - which is actually out of Sony's hands.

Cheers

Re: Netflix FAQ

burkeaw — Sun, 13 Apr 2014 03:30:01 GMT

I have purchased a £30 ChromeCast and now have Netflix on my Bravia ( no thanks to Sony though!)

Re: Netflix FAQ

jandki186 — Fri, 25 Apr 2014 12:17:33 GMT

I have read with interest the response by Sony Technical support saying that it isnt possible to add the Netflix App to my Bravia KDL 40EX723 tv.

The reason stated is that it isnt possible to update the software.

I note however that it is possible to update the 'Amazon' Lovefilm app..............

Come on Sony play fair!

Re: Netflix FAQ

drhowells — Mon, 28 Apr 2014 06:33:06 GMT

@jandki186 wrote:
I have read with interest the response by Sony Technical support saying that it isnt possible to add the Netflix App to my Bravia KDL 40EX723 tv.
The reason stated is that it isnt possible to update the software.

I note however that it is possible to update the 'Amazon' Lovefilm app..............

Come on Sony play fair!

The TVs that cannot have Netflix were produced or designed before Netflix came to the UK. Their specifications were set. Netflix decided to use higher than normal security for their videos and this is where the problem lies. To play those videos needs more processing power than those TVs can handle. It is not just a software update. The Amazon update was just a rebrand. They use the same security that they used previously, so there is no problem there. They are doing updates for these different apps, don't you think they would put Netflix on there if they could?