topic Re: Netflix not working in Other TVs

Netflix not working

macgers77 — Sat, 22 Mar 2014 16:26:05 GMT

I have just purchased a new Sony KDL-46W905A today. I cannot get the Netflix app to connect. I click on app and it gives me error NW4-8. I have been in contact with Netflix and they can't even sort it. Internet is fine - just can't connect to Netflix servers. Has anyone any ideas it's driving me nuts

Re: Netflix not working

Anonymous — Sat, 22 Mar 2014 16:42:21 GMT

Hi there

I am assuming that your in the England?

Can you goto :http://www.iplocation.net

and ensure that your IP address is showing that you are located in UK.

Do you have any non-standard network settings, either on your router, or on your TV? Also, are you using a third party provider, such as unblock-us (or other DNS or VPN service?)

Cheers

Re: Netflix not working

taspland — Wed, 26 Mar 2014 18:35:29 GMT

Hi I have the exact same problem

am in england UK, have Virgin Internet, all standard, Tried all fixes like turning off router, back on again, resetting tv settings and still same issue

Re: Netflix not working

riwilkidl — Thu, 27 Mar 2014 09:21:28 GMT

I have the same issue with my Sony kdl55w905 which arrived this week. All other internet apps ok from tv. I am with virgin cable service in the uk ! I have a western digital media streamer that has netflix & works fine over same wireless through my router !

Re: Netflix not working

Anonymous — Thu, 27 Mar 2014 18:25:48 GMT

Hi all

@macgers77 - Did you manage to resolve your issue by any chance? If so, how? Also, I don't suppose your ISP is virgin?

@taspland - Can you please confirm your TV's model? Is it the W905 model like the other two posters on this thread?

All - At what stage do you get that error message? Can you even load up the application at all?

Cheers

Re: Netflix not working

taspland — Thu, 27 Mar 2014 22:04:18 GMT

Hi yes i can confirm i have the exact same model,

I get this error mesage when trying to load the application, if you click on more details and click on check your network it goes through the netflix server check very fast and gives a red cross on all 4 netflix servers with error nw-4-8 the bottom one which is internet connection has a green tick, I can confirm all other apps work fine including the SEN

many thanks

Re: Netflix not working

Anonymous — Fri, 28 Mar 2014 08:31:33 GMT

Thanks Taspland for the additional info.

Can I also confirm you are all on the latest firmware? vPKG4.201EUA - I think this is the latest fw version.

Cheers.

Re: Netflix not working

Woktolivelife — Sat, 29 Mar 2014 04:25:40 GMT

Exactly the same no one has a clue code Nw4-8 diagnostic screen shows all 4 Netflix servers red x bt fibre optic provider sony Bravia downstairs no problem just brand new w905 out the box all latest updates applied help desks don't have clue suggested sending it back as brand new a good idea,

Re: Netflix not working

Woktolivelife — Sat, 29 Mar 2014 04:33:37 GMT

Can anyone confirm are existing w905 owners experiencing this or just brand new out the box w9 owners don't believe the Tv is faulty just a software glitch in recognising new Tvs? THERE END then again if they can't get it to work not happy and I'm packing it back up!

Re: Netflix not working

Woktolivelife — Sat, 29 Mar 2014 04:42:38 GMT

Latest firmware update is 4.4 makes no difference though so anyone experiencing the exact same issues Your not alone only problem there's no help at the moment but my issues been expedited whatever that means there end! I'll net my dictionary definition and there's May vary

Re: Netflix not working

Woktolivelife — Sat, 29 Mar 2014 05:51:44 GMT

Netflix technical are in contact with sony to see where the issue is they have promised to return my call in the next 48 hrs to advise the course of action

Re: Netflix not working

Akram11 — Sat, 29 Mar 2014 06:41:25 GMT

you may contact your mobile shop

Re: Netflix not working

taspland — Sun, 30 Mar 2014 18:06:37 GMT

yes i am on the latest update, and still same issue no netflix.

if this is netflix's end i hope they fix is soon

Re: Netflix not working

taspland — Sun, 30 Mar 2014 18:09:57 GMT

Worktolivelife please let us know what netflix says

Re: Netflix not working

Woktolivelife — Sun, 30 Mar 2014 20:23:57 GMT

I spoke directly to a technician today ( not call centre staff) we went through everything deep in the TV router settings etc. he confirmed that the issues were deeper than consumer level and would take intervention at server level and or firmware update , he mentioned another yesterday had the exact same issues and I informed him of others reporting the exact same issues both on this forum and others. Unfortunately resolution of the problem could take days weeks ..........no quick easy fix!,,,

Re: Netflix not working

Anonymous — Sun, 30 Mar 2014 20:38:10 GMT

Thanks for the update Woktolivelife (at least someone is onto it) - Was that Netflix Support or Sony Support?

Re: Netflix not working

bw444976 — Sun, 30 Mar 2014 21:35:39 GMT

Just setup my new KDL55W905A bought last week, exactly the same issue when connecting to Netflix (firmware upgraded last night)

Re: Netflix not working

kevatronic5000 — Wed, 02 Apr 2014 15:00:54 GMT

Same issue with me here in the UK.

TV arrived today and everything is OK except Netflix nw4-8 error.

I have both ps3 and PS4 and netflix works fine with these devices; So must just be a Bravia TV issue.

Hopefully it will get resolved soon. At least I still have option of watvhing on my consoles.

Re: Netflix not working

riwilkidl — Thu, 03 Apr 2014 08:55:05 GMT

I have reported this probblem to sony tech support last week (Sony KDL55w905) & sent them several emails on my config etc.. They are saying that this is a problem reported by many & has been escalatedto their level 2 technicianss (email response below from yesterday) If you haven't already, I would suggest you report your problem to them to put some pressure on them :

Thank you for your recent E-mail, please accept my apologies for any inconvenience this issue may have caused.

In an effort to outline our position, We have received alot of cases with Netflix not working and our 2nd level department is checking the issue with Netflix and i've sent them a reminder to provide us with the latest updates once i receive it i will send it to you ASAP.

Re: Netflix not working

bw444976 — Wed, 16 Apr 2014 08:38:50 GMT

Any updates on this, just bought my first Bravia TV 3 weeks ago and my kids are unable to use my netflix account which i signed up for the same week - seems a bit of a waste and not what I expected from a brand like Sony.