topic Re: TV Guide missing in Other TVs

TV Guide missing

John-Aldo — Tue, 23 Sep 2014 16:32:54 GMT

Since a recent auto-update (September 2014) to my Bravia KDL-42W653A the TV Guide won't show anything. I've tried all the usual reboots without success.

Any suggestions please?

John

Re: TV Guide missing

Anonymous — Tue, 23 Sep 2014 18:24:04 GMT

Hi there

Try the following and see if it works.

Remove/disconnect the aerial cable from the TV
Do a full tune/re-scan of the channels on the TV. This should render all channels "Blank"
Re-connect the aerial cable back
Do another full tune/re-scan of the channels

The EPG will take approx 5-10 minutes before it adds everything.

Cheers

Re: TV Guide missing

rooobb — Wed, 24 Sep 2014 10:44:04 GMT

Are we talking about the Gracenote TV Guide or the Freeview one? About Gracenote in Italy we are experiencing some problem with the external internet service that seems now solved...

Re: TV Guide missing

John-Aldo — Fri, 26 Sep 2014 12:14:02 GMT

Hi,

I've just tried that (3 times) and it still says "No service is available".

Any further suggestions, please?

John

Re: TV Guide missing

John-Aldo — Fri, 26 Sep 2014 12:15:04 GMT

Hi, Rooobb,

How do I tell if it's Gracenote or Freeview?

John

Re: TV Guide missing

rooobb — Fri, 26 Sep 2014 13:43:33 GMT

By defualt its freeview, you can set it to run the gracenote if you put the option for "Guide and search" (maybe in italian it's "guida e cerca".

Anyway the gracenote one is available only if you have internet connection and there is a logo up right telling "powered by gracenote"

Re: TV Guide missing

Anonymous — Fri, 26 Sep 2014 15:01:25 GMT

Hi John,

Also having a look into this. The following website may help: http://www.ukfree.tv/helpme.php?faqid=1107051116&PGSTART=2460#pagebar

Read through the comments and also post their as well.

As you have blanked the channels and didnt work. Another suggestion is to perform a factory reset of the TV.

Cheers

Re: TV Guide missing

John-Aldo — Fri, 26 Sep 2014 15:45:27 GMT

Hi Rooob,

I've tried setting up for Guide and Search, but it takes so long to display and scroll that it's unusable (yes it said Gracenote in top RH corner)

So, gone back to the normal Guide (Freeview?) in thehope that it wiil reappear sometime!

John

Re: TV Guide missing

rooobb — Fri, 26 Sep 2014 16:41:15 GMT

I agree it is indeed very slow, but in Italy we don't have any options since the standard DVB-t EPG is almost empty and we live with it. For you too, till the problem is not solved with the freeview one, is in any case better than nothing...

Re: TV Guide missing

John-Aldo — Sat, 27 Sep 2014 11:50:05 GMT

OK, gave in and went for the factory reset (which fixed the problem) followed by a couple of hours resetting everything back to how it was!

Thanks for the advice both of you,

John

Re: TV Guide missing

Anonymous — Sat, 27 Sep 2014 13:20:47 GMT

Hi there

Im glad that the factory reset worked. I think we were running out of ideas. Thanks for letting us know.

Cheers

TV Guide not updating

HamDAD1 — Mon, 10 Feb 2020 21:07:11 GMT

I have a Sony Bravia XBR-55X850D HDTV which will not update the OTA antenna channel guide!! I have tried everything with no results. The channel guide is powered by Gracenote. The only channels which are providing information is local channel 12 (12.1, 12.2, 12.3). All other channels show "No program information" Now this is for the remaining 50 channels showing this. I can tune to each channel just fine but do not know what is the current program until I start watching. Again all the channel 12's show info for the next week.

Can anyone help in why this is happening?? It used to work fine but I think there was an update from Sony which is now blocking Gracenote from providing channel information.