topic Re: KDL48W585BBU no longer loads netflix, youtube, etc in Other TVs

KDL48W585BBU no longer loads netflix, youtube, etc

mvallebr — Sun, 22 Nov 2015 20:31:24 GMT

I used to watch netflix and youtube in my TV for months. Since 2 days ago, though, it seems something happened and I am not being able to enter on any application anymore.

The applications are still in "My Apps" list, but when I click on "All Apps" I can't see them, it used to have loads of apps and now I see just about 10. Skype is the only only still in this list and it's the only one still working.

What happened? I am sure my TV is connected to the internet and when I enter the menu "All Apps" it tells me that a refresh in content is needed and ask me to update it. I do, but it doesn't change a thing, the list keeps the same and when I enter in the same menu again, it shows me this exact same message over and over.

This seems a bug in the TV or in the server. I am using latest update and I don't know what to do to solve it on my side, I just know that I can't use my TV now.

Re: KDL48W585BBU no longer loads netflix, youtube, etc

Anonymous — Sun, 22 Nov 2015 21:18:12 GMT

Hi there

Turn your TV off and reboot your ISPs router. Once done, turn TV back on again and do a refresh internet content if the apps have not appeared.

Cheers

Re: KDL48W585BBU no longer loads netflix, youtube, etc

mvallebr — Sun, 22 Nov 2015 21:20:11 GMT

I tried that several times, it didn't work -- Marcelo Elias Del Valle http://mvalle.com - @mvallebr

Re: KDL48W585BBU no longer loads netflix, youtube, etc

Anonymous — Sun, 22 Nov 2015 21:24:10 GMT

Unfortunately your TV is not connected to the network for some reason. Check your neywork connection on the TV. If you are sure that it is all ok, i would suggest a factory reset, as this fixes many issues.

Which country are you located in anyhow?

Re: KDL48W585BBU no longer loads netflix, youtube, etc

mvallebr — Sun, 22 Nov 2015 23:49:33 GMT

I am in the UK.

But how can it be not connected if I can use skype and talk to other people by using it?

I haven't tried the factory reset, I can try it, but I was hoping to find more people with the same problem here... Am I the only one having this problem?