topic Re: [Jan 2016] Amazon Prime Issues in Other TVs

[Jan 2016] Amazon Prime Issues

hamacting — Sat, 02 Jan 2016 22:27:49 GMT

Having been using this TV for a couple of years on my Amazon Prime account, I was this evening asked for my Amazon username and password. I typed them in, but was told that they were not correct.

I tried on my Sony Blu-Ray 5.1 amplifier, exactly the same (username/password requested and rejected)

I logged onto Amazon's web site using the same credentials and had no problems.

Anyone seeing the same, or have any suggestions to work around the problem?

Thanks

KDL-32CX523

Re: [Jan 2016] Amazon Prime Issues

weavingd — Sat, 02 Jan 2016 22:28:39 GMT

Hey,

Recently tried the thing after the app updated (i have Bravia kdl 47w805a) and the exact same thing is happening.

Tried also on my blueray (that used to work) and the same thing.

Have Amazon stopped them being compatible? Only thing I can think of....?!?!?!

Would love to know as would really like this solved (and not by buying a newer TV!)

Dean

Re: [Jan 2016] Amazon Prime Issues

scottdougall — Sat, 02 Jan 2016 22:29:06 GMT

I have the exact same issue...

also - iPlayer is again not working - this problem had occured and had been fixed some time before christmas due to an incompatability at the BBC -

saved me trying to log in via my Bluray which would have been my next move...

hope this gets sorted asap

Re: [Jan 2016] Amazon Prime Issues

hamacting — Sat, 02 Jan 2016 22:29:35 GMT

According to https://www.amazon.co.uk/gp/help/customer/forums/ref=cs_hc_g_tv?ie=UTF8&forumID=Fx2GBEOGDU758MG&cdThread=Tx1AQQYCOSMC5DI it's an Amazon issue and they're working on it

Re: [Jan 2016] Amazon Prime Issues

Anonymous — Sat, 02 Jan 2016 22:35:02 GMT

Thanks @hamacting for posting this link above - was just about to do so

Ive also changed the thread title to reflect a more generic subject as it looks like its quite widespread across many models and devices.

A secondary link on Amazon: HERE

Cheers

Re: [Jan 2016] Amazon Prime Issues

BillyJoe1 — Sun, 03 Jan 2016 13:24:47 GMT

Prime appears to be working again but not bbc Iplayer. Certainly not impressed with Sony not able to access Netflix on my model

Re: [Jan 2016] Amazon Prime Issues

TonyL9 — Sun, 03 Jan 2016 20:43:15 GMT

The issue I have is slightly worse. Until 2 days ago it was working OK but now when I select the Amazon icon I get this message:

'Your Amazon Video app has been updated. Please sign in.'

Problem is there are no input fields on the screen and therefore no way to enter email/password. This means I can't get an activation code for website activation either. The only way out is to click OK out and the message then comes up again, or press the Home button.

Re: [Jan 2016] Amazon Prime Issues

hamacting — Sun, 03 Jan 2016 20:49:11 GMT

Over on the Amazon forum a lot of people seem to be seenig this symptom too.

https://www.amazon.co.uk/gp/help/customer/forums/ref=cs_hc_g_pg_pg2?ie=UTF8&forumID=Fx2GBEOGDU758MG&cdThread=Tx1AQQYCOSMC5DI&cdPage=2&cdSort - it's about Samsung, but it's the same problems.

Clearly a bit of a botched job by Amazon... and to give them credit, they don't normally do that.

Re: [Jan 2016] Amazon Prime Issues

cariadoooooooooooo — Sun, 03 Jan 2016 21:36:21 GMT

I have been talking to amazon and they are making out that its sonys problem and I have to deregister my TV on the website and re rregister it from the TV. Only I cant do this as I cant remember my password and they havent sent one after my request. I am so fed up im a 60 yr old woman who just wants to watch TV but have spent hours researching technical stuff and still not getting anywhere. I will probably have to pay someone to fix this or buy a new TV. Why cant companies be more user friendly. I think Sony and Amazon have both lost my custom.

Re: [Jan 2016] Amazon Prime Issues

Anonymous — Sun, 03 Jan 2016 21:44:05 GMT

Hi guys

If you hang fire until tomorrow, ill try and find out on Sonys position on this. In the meantime, it might help if you could start adding which devices are effected and the model numbers.

Cheers

Re: [Jan 2016] Amazon Prime Issues

BillyJoe1 — Sun, 03 Jan 2016 21:44:52 GMT

Hello there, Mine did exactly the same yesterday evening and this morning .Tried again this evening and appears to be rectified also access to bbc iplayer has returned. Sent from my iPhone

Re: [Jan 2016] Amazon Prime Issues

stewmcghie — Sun, 03 Jan 2016 21:49:41 GMT

I have two different sony TVs and both now fail to login to Amazon prime. email and password work fine on the PC. I expect it is a ruse to get you to buy their dongle ! Anyway I will just cancel if Amazon don't sort it out soon.

Re: [Jan 2016] Amazon Prime Issues

garetha — Sun, 03 Jan 2016 23:03:56 GMT

I too have the same issues since Saturday on my TV and BluRay player.

TV model is KDL42W65xA.

I tried deactivating the TV on my Sony Entertainment Network login to start the whole process from scratch. I recall the first time I setup the TV I had to enable the amazon service via SEN.

Now I can't activate the TV. The code the TV gives me is reported as incorrect.

Re: [Jan 2016] Amazon Prime Issues

garetha — Sun, 03 Jan 2016 23:18:09 GMT

FYI Just found this comment in this thread on Amazon:

"I just spoke with Amazon tech support - it's a known issue and Amazon and Sony tech's are working together to resolve... I was told it effects all Sony devices... I was told they're hoping to have the issue resolved by tomorrow."

https://www.amazon.co.uk/gp/help/customer/forums/ref=cs_hc_g_pl?ie=UTF8&forumID=Fx2GBEOGDU758MG&cdThread=Tx2ZB91LDZF6B8Z&cdPage=1&cdMsgId=MxWTW9F6HSBG5E#MxWTW9F6HSBG5E

Re: [Jan 2016] Amazon Prime Issues

Anonymous — Mon, 04 Jan 2016 16:08:23 GMT

Hello all

For the people who have problems with Amazon Prime Video, please answer the following questions for ONLY this issue.

Does this issue still exist?
What device are you trying to use it on (i.e. TV, Bluray player etc)
What model is it (i.e. KDL-32CX523, BDP-S590)
Describe in a few words the issue (i.e. unable to log in)

Thank you

Re: [Jan 2016] Amazon Prime Issues

hamacting — Mon, 04 Jan 2016 16:10:52 GMT

It seems to be resolved for me now on both the TVs and the bluray player

Re: [Jan 2016] Amazon Prime Issues

survivalism — Mon, 04 Jan 2016 18:17:15 GMT

Still not working for me. I access via bdp1100. I should say was accessing. I was advised to deregistering on SEN. It now gives me a 5 letter code to reregister but when I put it in, it says the code is incorrect.netflix and iplayer both working fine through the bdp1100.

Re: [Jan 2016] Amazon Prime Issues

Anonymous — Mon, 04 Jan 2016 18:35:51 GMT

Hi there @survivalism

Can you do a 'Network update' to ser if you are on the latest firmware and then reset back to factory defaul settings.

Once done, try again.

Cheers

Re: [Jan 2016] Amazon Prime Issues

johnhodgkinson — Mon, 04 Jan 2016 19:00:43 GMT

Still an issue for me, bdp-S3100.

Tried deactivating device on amazon. Now just cycles around a screen which says 'your Amazon app has been updated...' but won't let me log in.

Re: [Jan 2016] Amazon Prime Issues

philip_m_jones — Mon, 04 Jan 2016 19:47:37 GMT

Same here, eternal loop

Sony Bravia KDL-40EX403

Software PKG4.131EUL-0108