topic Netflix crashing to load KDL-60W605B in Other TVs

Netflix crashing to load KDL-60W605B

N70wne — Tue, 13 Jun 2017 20:08:10 GMT

Good evening

Am I the only person that is having issues when trying to watch Netflix's on my tv

Whether I use the Netflix button or through apps I log in select the programme it

starts to load then the whole thing crash to a black screen

If I do the same process about 20 times it works

I've tried factory reset, checked software,

never had an issue until about 8 weeks ago and now it's every time!!!

Thanks in advance

nathan

Re: Netflix crashing to load KDL-60W605B

Anonymous — Wed, 14 Jun 2017 00:19:17 GMT

Hi there

When it crashes, does it buffer the video to about 25% by any chance?

Cheers

Re: Netflix crashing to load KDL-60W605B

N70wne — Wed, 14 Jun 2017 07:32:06 GMT

Morning

the buffer does come up it goes 1% then up to 99% the programme starts then it's crashes

I have a 2 Samsung up stairs and they work fine so I know it's not Netflix's or the internet 😞

Re: Netflix crashing to load KDL-60W605B

Anonymous — Wed, 14 Jun 2017 17:49:37 GMT

Hi @N70wne

I have escalated this thread to Sony Support for them to help you on this. Please ensure that you have correct contact details in your 'MySony' account.

Cheers

Re: Netflix crashing to load KDL-60W605B

winehunny — Tue, 20 Jun 2017 00:10:03 GMT

This is the same issue im having. Have u gotten any answers.

Re: Netflix crashing to load KDL-60W605B

N70wne — Tue, 20 Jun 2017 08:39:46 GMT

No still have no solutions it's getting a pain to watch Netflix on my Sony

The lastest is the Netflix button on the remote does work now

I have to go to home and select the Netflix app to enter then it keeps crashing

Sony haven't been very helpful so I doubt I'll be getting another one in the near future

Re: Netflix crashing to load KDL-60W605B

Anonymous — Tue, 25 Jul 2017 10:54:56 GMT

Hi All

In regards to Netflix - can you please try this potential work-around: Before starting to play any TV show or movie within Netflix, can you wait about 1 to 2 minutes.

Please reply back if this works or not?

Cheers

Re: Netflix crashing to load KDL-60W605B

winehunny — Wed, 26 Jul 2017 16:22:19 GMT

To whom it may concern, It did not matter if I waited a few minutes. It still has crashing issue.
Thank you, Theresa S.

Re: Netflix crashing to load KDL-60W605B

poop3r — Fri, 01 Sep 2017 18:15:09 GMT

First set tv to HDMI1, then open the menu and start Netflix.