topic Re: KDL-43WF663 no text after firmware V8.464 upgrade in Other TVs

KDL-43WF663 no text after firmware V8.464 upgrade

kcornwall — Thu, 29 Nov 2018 09:46:09 GMT

All else working.Did complete reset.Text still not working.

Anyone with similar.Thanks

Re: KDL-43WF663 no text after firmware V8.464 upgrade

KremmenUK1 — Mon, 03 Dec 2018 05:27:05 GMT

I'm holding off upgrading, as per your issue.

Maybe just us with this set. I didn't go 4K as I watch a lot of SD programs and SD to 4K with double upscaling didn't appeal.

However, if Sony are definately looking at this I'm quite happy to upgrade and wait as no digital text wouldn't be a major issue if it fixes the sound vibration issue.

Re: KDL-43WF663 no text after firmware V8.464 upgrade

Otto131 — Tue, 04 Dec 2018 13:47:59 GMT

Hi,

I have a KDL-43we753 downloaded the firmware it installed but text not now available. Friends with the same model have also lost text function after updating to this latest version.

Re: KDL-43WF663 no text after firmware V8.464 upgrade

batee5 — Tue, 04 Dec 2018 14:38:55 GMT

Hi All,

There was an older thread on teletext. Could you check if this relates the issue you have?

Cheers,

Batee5

Re: KDL-43WF663 no text after firmware V8.464 upgrade

KremmenUK1 — Tue, 04 Dec 2018 14:41:02 GMT

In the end I decided against USB updating.

The TV network software update check is reporting no update available.

I'll wait.

Re: KDL-43WF663 no text after firmware V8.464 upgrade

KremmenUK1 — Tue, 04 Dec 2018 14:44:01 GMT

That link to the other thread is for BBC red button, not digital Teletext.

2 different functions.

Re: KDL-43WF663 no text after firmware V8.464 upgrade

kcornwall — Tue, 04 Dec 2018 16:02:59 GMT

Contact Sony they ask you many questions & tell you to remove antenna retune.Connnect antenna retune.Do a factory reset.It does not fix the problem.I have that fealing that firmware is duff.

I would contact Sony, so they can see it is not just one person with the problem.

Re: KDL-43WF663 no text after firmware V8.464 upgrade

kcornwall — Tue, 04 Dec 2018 16:37:51 GMT

Further

"We can confirm that your case is under investigation and we will update you within 48 business hours.

We do appreciate your patience and cooperation."
So hopefully they will come up with a fix

Re: KDL-43WF663 no text after firmware V8.464 upgrade

KremmenUK1 — Tue, 04 Dec 2018 17:05:57 GMT

Thanks

I've just turned auto update off.

Re: KDL-43WF663 no text after firmware V8.464 upgrade

kcornwall — Tue, 04 Dec 2018 17:37:34 GMT

Yes good idea until more is know about the problem.

I set mine to off.It was done via download from their site(support) then USB stick.

Has added a few features.

Re: KDL-43WF663 no text after firmware V8.464 upgrade

kcornwall — Fri, 07 Dec 2018 09:37:57 GMT

https://www.sony.co.uk/electronics/support/articles/00204953

The link sent to me by Sony support.

It works,you seem to have to press the text button a few times, did not see this info on the firmware update.

But we know now.

Re: KDL-43WF663 no text after firmware V8.464 upgrade

KremmenUK1 — Fri, 07 Dec 2018 10:22:29 GMT

Thanks

Auto software back on and it's now downloading .......

Re: KDL-43WF663 no text after firmware V8.464 upgrade

KremmenUK1 — Fri, 07 Dec 2018 11:28:22 GMT

All done.

I needed to kill and reconnect power as per the advice.

They just need to reintroduce the Reminder function (like my Samsung and LG) and I'll look at Sony next time round.

Re: KDL-43WF663 no text after firmware V8.464 upgrade

petefordham — Fri, 07 Dec 2018 21:45:25 GMT

Yes same issue and had this reply from Sony which may help you. However I now find after following instructions that FREEVIEW PLAY no longer works on terestrial - channel 100 but now have BBC interactive and text.

Thank you for your reply.

With reference to our investigation based on the information that you have provided, please apply the below steps in order to get the teletext service back to work:

Press the button on the remote to enter the Home menu

1. Go to Settings - System Settings and press OK to open the Settings menu.

2. Go to Channel Setup - Digital Setup - Interactive Application Setup - Interactive Application - Set select Off

3. Press the Home button on the remote to exit from the Settings menu and return to the broadcast.

4. Pressing the red button or Teletext button on the remote will launch the MHEG application.

5. If the issue continues after step 5, please unplug and then re-plug your TV's AC power cord.

Should you have any further questions, please feel free to reply to this email.

Thank you for your enquiry.

Yours sincerely,

Hisham

SONY SUPPORT TEAM

Re: KDL-43WF663 no text after firmware V8.464 upgrade

KremmenUK1 — Sat, 08 Dec 2018 06:05:43 GMT

I've had a look at the new HbbTV and it's just a new format of the digital text, with pictures. Sort of similar to the BBC Android app.

I've got a fibre broadband connection with the TV to router on a CAT6 cable but the HbbTV is jerky changing between menus or scrolling, definately going to be an issue for slow BB connections I would guess.

I'm going to stick with this new format for a while and see what I think.

Re: KDL-43WF663 no text after firmware V8.464 upgrade

kcornwall — Sat, 08 Dec 2018 12:03:26 GMT

Looking at the date 07/12/2018 the info/revision is a bit "bolting the stable door".

Another note was "as long as you have a stable internet connection"

One thing the firmware upgrade seems to have fixed is the audio break up on Freeview Drama.

So thankyou Mr Sony, we got there in the end.

Re: KDL-43WF663 no text after firmware V8.464 upgrade

frankiepoo — Tue, 11 Dec 2018 13:48:09 GMT

I have the KDL-40WF663 with exactly the same problem, come on Sony!

Re: KDL-43WF663 no text after firmware V8.464 upgrade

KremmenUK1 — Tue, 11 Dec 2018 15:08:29 GMT

It has been solved, further up this thread, find the link.

Teletext has been replaced with the newer version (tbb~ something). If you read the link contents you can switch between the 2 versions inthe TV settings.

= nothing further for Sony to do on this query.

Re: KDL-43WF663 no text after firmware V8.464 upgrade

frankiepoo — Wed, 12 Dec 2018 15:42:39 GMT

Thank you my friend, now working perfectly!

Re: KDL-43WF663 no text after firmware V8.464 upgrade

JB6361 — Thu, 02 May 2019 07:02:07 GMT

Try this:

It's from the Sony website. I had to turn my TV off after completing all the actions listed and the text returned!

With the introduction of firmware versions 8.464 and 8.764 (the version depends on your TV series), we have decided to adopt a new interactive technology (HbbTV) that improves the user experience. The same feature(s) can be accessed via the red button on your remote, as long as you have a stable internet connection.

We recommend using HbbTV, as it will offer more information and services. However, you can switch back to the old (MHEG) function by following the steps below:

Press the [Home] button on the remote to enter the Home menu
Go to [Settings] > [System Settings] and press OK to open the Settings menu
Go to [Channel Setup] > [Digital Setup] > [Interactive Application Setup] > [Interactive Application] > Set select Off
Press the [Home] button on the remote to exit from the Settings menu and return to the broadcast
Pressing the red button or [Teletext] button on the remote will launch the MHEG application*

*NOTE: If the issue continues after step 5, please unplug and then replug your TV's AC power cord.