topic Re: This application will be closed ....... in Other TVs

This application will be closed .......

Ben4567 — Tue, 05 Mar 2019 09:12:00 GMT

Started to get th is on the tv this morning. Was quite persistent and had to disconnect power to resolve. Sky Q is in the background but was a tv message not Sky. Have checked and no updates availble. Any thoughts please?

Re: This application will be closed .......

dutchice — Tue, 05 Mar 2019 13:55:00 GMT

Hi @Ben4567,

Welcome to the Sony Online Community! In order for us to understand better the cause of your problem, will it be possible for you to include the following answers for us please:

Your TV full model number (Press HELP on the remote and view the top right corner)
Your TV firmware revision (Press HELP on the remote and view the top right corner)
The full list of self-installed apps which appears always on the initial upper section of your installed apps (Press [Home] > [Settings] > [Apps])

My initial perception is that you recently have installed an app which is not supported on Android TV. But let's not jump into conclusions, first get back to us with your response and we will take it from there.

Cheers,

Dutchice

Re: This application will be closed .......

Ben4567 — Tue, 05 Mar 2019 18:38:33 GMT

Can't get to the tv at the moment! But can advise that its a KD-55XF7093 and that I havent installed anything.

Thanks for the reply.

Re: This application will be closed .......

Ben4567 — Thu, 18 Jul 2019 08:12:05 GMT

Still get this occasionally,every month or so. I havent installed anything new so must be one of the default apps that tries to auto start every now and then. Would happily uninstall if I could determine what is behind it.

Software Version is v8.764-1000-1.700-0002

Any ideas howto troubleshoot please?

Thanks.

Re: This application will be closed .......

dutchice — Thu, 18 Jul 2019 21:34:30 GMT

Hi @Ben4567,

I would suggest to perform a Factory Reset on your TV. It should in most cases get rid of the problem.

To perform the factory reset follow the next steps:

Un-plug the TV power cord (mains lead) from the electrical outlet
Allow the TV to remain without power for one minute
Plug the power cord (mains lead) back into the electrical outlet - The TV should turn on automatically
Wait approximately 40 seconds for the TV to completely start up
On the TV remote control, press and hold the UP ARROW button. Make sure the remote control is pointed towards the front and centre of the TV.
While holding the UP ARROW button, press and release the POWER button on the TV set. The message "Reset" will appear momentarily on the TV screen
Release the UP ARROW button
Follow the on-screen instructions to complete the initial setup

Cheers,

Dutchice

Re: This application will be closed .......

Ben4567 — Fri, 19 Jul 2019 07:25:09 GMT

I've had the sort of advice with my mobile phone and a day later having backed up and restored everything its still the same. How come a reset will sort it when it hasn't had anything installed on it?

Re: This application will be closed .......

dutchice — Fri, 19 Jul 2019 07:51:13 GMT

Hi @Ben4567,

There is no way for the customer to fix software issues other than performing a Factory Reset. If after a FR you still are encountering the issue, then the issue is due to a hardware fault which will require you to book a service repair.

Cheers,
Dutchice

Re: This application will be closed .......

RedLou — Sat, 04 Jan 2020 16:15:11 GMT

I wonder how long this issue has been plaguing Sony customers? I have exactly the same problem and there's nothing to do but turn the whole thing off at the plug, which also happens to affect my internet. Why don't you fix the issue and send an update? We pay a lot for the product and shouldn't be regularly messed around like this - turning on to catch a programme especially and finding ourselves unable to until we've gone through a whole ridiculous low tech process. Talk about contempt for the customer!

Re: This application will be closed .......

LightFoot — Sat, 04 Jan 2020 16:50:14 GMT

Hi @RedLou

Welcome to this user community (not Sony). I’m afraid that nobody here can fix your issue or send you any updates. However if you contact Sony UK Support I am sure they will be able to help you.

Please let us know how you get on. This will help your fellow users with the same problem.

Re: This application will be closed .......

Jamesb57 — Tue, 14 Jan 2020 08:26:29 GMT

I have just had this problem today on both my Sony tv’s at the same time. I will try hard reset and let you know if it continues.

ITV Hub

comason94 — Tue, 14 Jan 2020 09:10:03 GMT

Hi Jamesb57.

I also checked this on my other Sony yesterday, with the same result, so I have emailed Sony Support. Previously I have informed ITV about it and they are looking into it.

I have tried SonyGadget’s approach and got eventually to watch part 2 of the programme when it fell at the next set of adverts.

As my main TV is also connected to a Mac Mini, we were able to watch the whole programme through the browser, so it seems to be down to the Sony/ITV app.

My 2 TV’s are the KD-65XG7073 and the KDL-32WE613.
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Re: ITV Hub

aramisted — Tue, 10 Mar 2020 18:30:34 GMT

We've just had same problem with skyq in the background . When the message is displayed it say press return in the corner. We kept doing this and nothing happened. Tried turning off and on etc. Still no good. We then realised we were doing everything on the sky remote and not the Sony tv remote . Pressed return on that and solved problem immediately. Not sure how/why it had gone wrong in first place but hope this works for you

Re: This application will be closed .......

Cassieward1996 — Mon, 24 Aug 2020 22:10:14 GMT

I purchased my first Sony around 1 year ago after having an LG nothing fancy potentially even second hand because I thought I’d treat myself and your meant to be really up and coming with lots of innovative software and hardware alike.
I have changed my internet provider twice as I thought the TV I have spent a lot of money on surly shouldn’t be the cause of the problem.
I have never installed an additional app but simply want to watch Gavin and Stacey on BBC I player. EVERY SINGLE DAMN NIGHT IT BUFFERS! Sometimes it even quits the program if the application is too large!

i have performed a factory reset and constantly turn off and on my tv but it makes not one ounce of difference.
some applications like Netflix thankfully work but others don’t I have never been able to load Amazon Prime since the day I got it.
I wish I’d have known this is a common fault before making the decision to purchase this TV which I already want to replace with something problem free!
is there anything you can do? Or will it be at my own cost that there’s a known common/sometimes intermittent issue with the software or hardware? Alternatively I will just be risk free and never spend my money on Sony ever again

Re: This application will be closed .......

Win_88 — Tue, 25 Aug 2020 18:08:46 GMT

Hi @Cassieward1996

What's the model number of your TV? Do Amazon Prime and iPlayer have the same exact issue? Have you tried connecting the TV to a Wi-Fi hotspot instead of your home network as a test?

Win_88

Re: This application will be closed .......

Cassieward1996 — Tue, 25 Aug 2020 20:49:59 GMT

Hello @Win_88 so I have a SONY - BRAVIA KDL40WE663 40" Smart HDR LED

Amazon prime won’t even fire up apparently the application is to big? I player is more intermittent some nights perfect other nights I am forced to turn it off even flicking it off and on from the mains plug.

I am 99% sure it’s nothing to do with WIFI as we have other TVS/devices in the house which loads it perfectly fine. I have also complained about this issue to our internet provider (Virgin if helps) who have conducted lots of tests sending various signals and factory resets from their side.
Thank you for your help

Re: This application will be closed .......

Joe_Dohn — Thu, 27 Aug 2020 14:42:02 GMT

There's always the possibility of a firewall or ISP rule that might impact the performance of the TV. Trying a different network is a good idea.

You can also try refreshing the apps (on the current network or hotspot) if your TV is already up to date

- J.D.

Re: This application will be closed .......

Cassieward1996 — Tue, 08 Sep 2020 21:35:17 GMT

Weeks later after trying these trouble shoots, still having the same issue and frustrating is not the word!
ITV hub is currently the worst! Sometimes it’s BBC IPlayer, either way I am fed up with Sony. It’s clear there’s a common fault, everyone on this thread should not need to troubleshoot this often. I have never ever had this with a competition TV, even a cheaper one.

What can you actually do to help? I have here a product that I can not use to full capacity.

Re: This application will be closed .......

Ben4567 — Wed, 09 Sep 2020 10:12:12 GMT

Just a suggestion.

My TV recently did a software update. Have you checked to see if your TV is at the latest software (firmware) version? There is a way of forcing the check for updates in the settings I think.

In my ownership of Smart TV's which is 10 years plus, its pretty rare to be offered an update so it could be to address your issue. I don't use the Apps you mention so can't comment there I'm afraid.

Re: This application will be closed .......

Cassieward1996 — Wed, 09 Sep 2020 11:52:30 GMT

Thank you I will try anything,

I seem to be up to date, thank you for your help

Re: This application will be closed .......

Joe_Dohn — Thu, 10 Sep 2020 15:48:48 GMT

Have you checked that the apps are also up to date? You can force fetch all updates using the Refresh Internet Content option from the Network settings menu.