topic Re: Missing screws in Other TVs

Missing screws

SheilaLe — Sat, 30 Jan 2021 10:25:49 GMT

I bought a Sony tv recently, model #KDL43WG663. There we’re no screws in the box to attach the legs. The installation manual says there should be 4, product code M4L10. To save hunting down these screws, I can just buy them from the local hardware store, but does anyone know the size of these screws because the will need to fit into the thread on the tv.

Re: Missing screws

Joe_Dohn — Tue, 09 Feb 2021 15:08:14 GMT

There's a reference post here on the forum just for that, no hunting required ^^

Re: Missing screws

SheilaLe — Tue, 09 Feb 2021 16:01:38 GMT

Sony directed me to the response to similar posts, which basically told me
how to order Sony parts. I’m not going to pay for screws that should have
been in the box. Sony have asked me to send my receipt and a photo of the
serial number and model from the back of the box. I sent this off today.

Re: Missing screws

Joe_Dohn — Thu, 11 Feb 2021 11:38:04 GMT

That's perfect then, you don't need to do anything but wait (though, that can sometimes be a challenge) glad to hear that things are being handled for you!

It'd be really helpful to other people with the same issue if you mark the thread as resolved (including any extra info is also definitely a plus)

- JD

Re: Missing screws

SheilaLe — Thu, 11 Feb 2021 13:11:38 GMT

Resolved

Sent from my iPad