topic Re: PLEASE WAIT in Home Cinema, Projectors & Players

PLEASE WAIT

Magdaporter — Sat, 02 Jul 2016 08:21:14 GMT

All I'm getting is "please wait" scrolling across the screen.

I can't get into the menu to do a reset and I can't use Songpal to access it as the Bluetooth won't switch on

HELP?

Re: PLEASE WAIT

Magdaporter — Sat, 02 Jul 2016 09:10:55 GMT

Just to add, it's a HT-XT3

Re: PLEASE WAIT

Anonymous — Sat, 02 Jul 2016 14:47:35 GMT

Hi there

Did this just happen after a firmware/software update? Do you have an ethernet cable connected to it? If so, disconnect it, and turn it back on again. Then do a reset.

Cheers

Re: PLEASE WAIT

Magdaporter — Tue, 05 Jul 2016 17:15:09 GMT

no update that I'm aware of. My niece pushed lots of buttons in the remote then it stopped working and just says Please Wait.

its on a wifi connection.

ive tried the reset by holding down the on button and minus button on the box, it's says reset, then hello, then turns off. When you turn it back on it still says please wait.

i can't use the remote control, nothing happens when I try

Re: PLEASE WAIT

Magdaporter — Sun, 10 Jul 2016 14:42:56 GMT

Anyone?? 😞

Re: PLEASE WAIT

Skynet5-UK — Sat, 23 Jul 2016 18:00:27 GMT

Hi mate.

I had this on the HT-ST9. A serious mess to be honest. All (most) of their current soundbars are suffering this.

I just had mine in for repair. They replaced the main board. Firmware on return was very old so suspect if they have addressed the problem, it isnt going to be fixed for me as the part was old. Unless they always load old firmware on to new parts?

Betreff: PLEASE WAIT

chuckychu — Sun, 21 Aug 2016 18:16:32 GMT

Has anyone find a workaround for this issue except for returning it?

Sometimes I get into the menu, whenever I go to setup, I get a webpage not available and it freezes. I'm not even able to do a factory reset.

Betreff: PLEASE WAIT

Skynet5-UK — Sun, 21 Aug 2016 18:34:07 GMT

Clearly a part breaks on the main board. A guy on the other forum mentioned firmware being zapped by using ARC, but I don't have ARC on my TV.

Best bet is to send for repair.

I wasn't right about the firmware date on my replacement. It was still old but newer than the original one I had when I got it.

Betreff: PLEASE WAIT

chuckychu — Sun, 21 Aug 2016 19:16:30 GMT

Oh well, mine is just 6 months old. I wouldn't mind sending it back, but that thing is huge and heavy. 😞

Trying customer support tomorrow. Will keep you updated.

Betreff: PLEASE WAIT

Skynet5-UK — Sun, 21 Aug 2016 19:41:25 GMT

Are you UK based? I say "send" I dropped it off at a service centre listed on the Sony site. Dodgy looking place...but they did the job and looked after it...it appears.

Betreff: PLEASE WAIT

chuckychu — Mon, 22 Aug 2016 07:35:22 GMT

Nope, I live in Germany. I just a call with the customer service at Sony Germany. They were telling me to do a hard reset by pushing the power button for 5 seconds. I was telling him I was not home a the moment to try out his troube shooting and told him my doubts about pressing a non physical button. But he was pretty sure it works. once I get home I will try out and see where it leads to.