topic Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies in Home Cinema, Projectors & Players

Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

Loganlea2000 — Wed, 03 Jan 2018 18:51:53 GMT

Good evening

Recently purchased a new Sony 65" 4k TV, and i have added the Sony UBP-X800 ultra HD 4k blu ray player.

I have purchased 4 x 4k Ultra HD blu ray movies

I have played/watched with no problems 2 out of the 4.

Both Planet earth 2 & (spiderman home coming "this came free with the player') played ..with no problems.

I also purched The martian 4k ultra HD & Close encounters 4k Ultra HD

Had problems playing both these movies.

The Martian, stuttered for about 5min in the middle of the film, but then came good.

On Close encounters, about 1hr into the movie, it just stopped dead )frozen.

This resulted in the blu ray player freezing then restarting on its own.

Having googled this problem/issue, it would appear this player seems to have this problem quite a bit.

Has anyone had the same issues that could offer any help ?

It has been updated to the latest software, and i selected the default settings when setting up, as this seems the most apropriate, The new 4k HDMI cable is also set to enhanced to allow the 4k.

I didnt expect to have these issues with the cost of this player.

I have only had it less than a week (purchased from John Lewis)

Could this be a fault, and should i be looking at returning, or is this something sony is aware of which will be fixed with a firmware update ?

Best Regards

Tom

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

Pascale_F — Thu, 04 Jan 2018 14:34:41 GMT

Hi Tom,

Have at look at this page regarding the DSEE-HX function on your UBP-X800 ultra HD 4k blu ray player. It's possible that you need to turn the DSEE-HX setting to OFF. Let us know how you get on.

Thanks,

Pascale_F

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

Loganlea2000 — Thu, 04 Jan 2018 20:07:37 GMT

Thanks for your reply.

This function was already set to off when i checked tonight, so this cant be the culprit.

regards

Tom

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

Pascale_F — Fri, 05 Jan 2018 11:27:44 GMT

Hi Tom,

It's best to contact Sony Support about this here, to see what they suggest.

Thanks,

Pascale_F

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

Loganlea2000 — Mon, 08 Jan 2018 19:17:23 GMT

Thanks

I have submitted the question to sony suppport

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

Bluebook_Flux — Sun, 16 Sep 2018 10:18:04 GMT

I am having the same major problems. have just sent this to Sony:

My new SONY UBP-X800 4K player seems to be incapable of playing all 4k films.

First Wonder Woman film “stuttered” and “paused” half way during the film. (I didn’t keep the receipt so I lost my money on this)

Later I then I spent £25 on Blade Runner 2045 only for the same to happen again. I applied a firmware update on 14/7/18 (M36.R.0238) and this seems to be working but I am not convinced.

Then yesterday I purchased “Ready Player One” for £25 and had family around and the film stopped/stuttered again about 1 hr 58 mins in !

I wasn’t expecting such poor performance when spending lots of money on a new Sony product. I expect it to work faultlessly and not worry the film might stop and ruin it for all.

Blu Rays work fine and it isn’t the disks. They were purchased new, no scratches, nothing.

Please instruct me whether there is a “remedy” for this or whether I need to return the player and a get a different one. Player is connected by Wi-Fi. Firmware version as above at the time of this message.

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

Finman2 — Mon, 07 Jan 2019 08:54:39 GMT

Ditto to all. One disc caused the machine to lock up. Had to power off and on to be able to eject the disc. Other discs play ok for a while then stutter on and off. V disappointed in Sony producing this LEMON. John Lewis will take it back, no worries. It is the back breaking task of undoing then redoing the cables. Aaaaaaaaaghghgh.

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

Finman2 — Fri, 10 May 2019 05:36:31 GMT

My replacement works as it should. Some are lemons. Exchange them.

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

boatsbeatwork — Mon, 16 Sep 2019 09:36:37 GMT

same,I cannot play Blade Runner 2049 or Brightburn both 4KUHD HDR discs .

Player has the latest update which may be part of the problem as it did play Bladerunner 2049 before update.

Sony are very poor at responding to these issues ,I purchase 2 OLED Tvs and 2 of these players and they both have the same issues

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

jumpsuit — Mon, 16 Sep 2019 09:47:45 GMT

Hi @boatsbeatwork and welcome to the Community

Have you tried phoning Support about this?

(You can email them but I always recommend phoning.)

Support contact details here

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

Powerman1960 — Tue, 03 Dec 2019 19:38:33 GMT

I don't know of a fix for this issue but I to have the same problem. Its appears to be the latest 4K disc are having problems playing. Captain Marvel and Avengers Endgame skip terribly. I can't even watch the movie. I had to put in the Blu Ray disc instead. That's not what I paid for.

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

Finman2 — Tue, 03 Dec 2019 19:49:03 GMT

See above! Some are LEMONS. Exchange it.

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

Powerman1960 — Fri, 13 Dec 2019 17:07:23 GMT

I have this same problem. It will not play my 4K disc. The firmware is up to date. What i want to know is what is Sony going to do about it. I already have 3 blu ray players I don't need a forth.

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

dholsen — Mon, 23 Mar 2020 15:44:40 GMT

Are you guys using an ACRAM receiver? I'm on my second Sony UBP-X800M2 player running with a new ARCAM AVR-550. It will randomly lockup to the point that I have to unplug it to remove the disc. The player will work perfectly if I take the receiver out of the loop. My local dealer had his tech call me and he said it is almost guaranteed a compatibility issue between the two. He said there were no alerts from Sony that they are aware of the problem, or working on any updates.

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

Mark.Ell — Sun, 17 May 2020 15:21:03 GMT

As soon as lockdown is over, my X800mk2 is being returned. I bought it in January and in March it started to lock up mid (blu ray) disk play. This has progressively become more frequent and now the player will not even load to main start menu for uhd disks, with many blu ray disks not progressing through 10 minutes of film play without the machine locking and only being resolved by a hard power off at wall.

Oh, and the HOME menu is now unreachable, so I can't even reset the unit

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

boatsbeatwork — Sun, 17 May 2020 19:40:00 GMT

Don’t buy another Sony .
Best bet is an oppo or xbox one x
Awesome both

Kind Regards
Stuart Ambrose

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

Finman2 — Sun, 17 May 2020 20:33:49 GMT

~~I had a lemon. Exchanged it. All fine now. Sony should get a grip of their quality control.~~

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

ChrisH440 — Thu, 10 Nov 2022 17:20:19 GMT

I bought this player in late August 2022 and bought quite a few 4K films, some of which play fine with no issues. I did also buy the Back To The Future trilogy on 4K and found that part 1 and two stick ROUGHLY 30 minutes from the end of each film. The picture freezes for a few seconds and when it plays again, it's missed several minutes of the film.

The same fault happens with several films (including The Martian, Batman Begins, Star Trek 1, Wonder Woman, Man of Steel).

I've tried everything I have been suggested. I have made sure the system has the latest update, changed HDMI cable & even exchanged player, but the same fault keeps happening. It's literally a pot luck of putting a film on & wondering "Will this one stick too?" All I expect is a player to work first time without an issue! My spare time is limited & I don't need the hassle!

Re: Sony UBP-X800 ultra HD 4k blu ray player problem playing 4K movies

Elodin — Tue, 15 Nov 2022 16:15:03 GMT

Hi, in the reference guide on page 10, it says that in order to enjoy 4K Ultra HD 60p content, you need to connect the player to your 4K TV using Premium High Speed HDMI Cable or High Speed HDMI Cable that supports 18 Gbps bandwidth, 4K output requires a compatible 4K display which has HDCP2.2 capable HDMI input and if you use BRAVIA TV that supports 4K60p, set the TV’s “HDMI signal format” setting to “Enhanced format”. If it is still the same, try to reset the player to factory settings from page 25 here. I hope this helps.