topic Re: Hard disk RDR-HXD870 lost digital channels in Home Cinema, Projectors & Players

Hard disk RDR-HXD870 lost digital channels

SteveIReeve — Wed, 11 Jul 2018 08:18:35 GMT

This is an old device but until a recent retune it worked. It is running firmware 1.44. It now looses all digital channels overnight. I have tried to update to firmware 1.70 including via 1.66 but nothing is happening. I get no error messages. I get LOAD and DISC-DWLD the draw opens I remove disc the draw closes and the recorder goes to standby. Much later I turn it on and there are no channels and no update of software. Is there any help out there.

Re: Hard disk RDR-HXD870 lost digital channels

Anonymous — Thu, 12 Jul 2018 13:29:02 GMT

Hi there,

Have you tried a factory reset?

Best wishes,

Re: Hard disk RDR-HXD870 lost digital channels

SteveIReeve — Fri, 13 Jul 2018 14:47:04 GMT

Yes tried a factory reset. So far holding digital channels but still unable to load firmware 1.66 or 1.70. Using Verbatim CD-R discs both have their burn session finished. Still recorder not interested in the update just closes down. However if digital channels held and recording works will stick with old firmware.

Re: Hard disk RDR-HXD870 lost digital channels

SteveIReeve — Sat, 14 Jul 2018 13:00:29 GMT

Wooops all digital channels gone again will try factory reset again. Made it to the 3rd day!!!!

Re: Hard disk RDR-HXD870 lost digital channels

Mooly01 — Sun, 15 Jul 2018 13:42:24 GMT

Try this (its 10 posts from the last on page 4) using Ashampoo Burning Studio Freeware.

https://community.sony.co.uk/t5/home-cinema-projectors-players/sony-hxd870-recorder-will-not-work-properly-following-freeview/td-p/2360268/page/4

You may need to update to 1.66 first (from memory) and then the update to the latest.

Re: Hard disk RDR-HXD870 lost digital channels

Mooly01 — Sun, 15 Jul 2018 13:56:21 GMT

And while I remember...

1/ If you have a CD-RW then try that. Format first.

2/ Burn the file using using Ashampoo ISO 9660 Level 1 option. This is very important.

3/ I used 'Signalex' ??? CDR's from Poundland. It seemed a waste of top branded names just for a one off use.

Re: Hard disk RDR-HXD870 lost digital channels

SteveIReeve — Sun, 15 Jul 2018 20:35:57 GMT

Cheers had come to similar conclusion checked formatting of CDs and got UDF and not ISO 9660. Have used up all my cd-r will get some cd-rw. Will be in contact when I have built and tried new discs. I have been using isoburn. Thanks to all for support.

Re: Hard disk RDR-HXD870 lost digital channels

Mooly01 — Mon, 16 Jul 2018 11:37:12 GMT

Good luck, hope its successful.

Re: Hard disk RDR-HXD870 lost digital channels

SteveIReeve — Mon, 16 Jul 2018 13:40:44 GMT

Using the version I have of Ashampoo I was able to built the disc with .mem file. The format shows as CDFS on windows 10. Everything has loaded 1.66 and then 1.70 just have to wait and see if the digital channel tuning stays in place. Will post again in a week if all goes well or even if it does not. Thanks for all the help. Ashampoo did what I was not able to do with ISOburn. For anyone else with this problem if after DISC-DWLD everything shuts down check out the disc formatting.

Re: Hard disk RDR-HXD870 lost digital channels

Mooly01 — Mon, 16 Jul 2018 19:18:47 GMT

Thats great news. Fingers crossed that all is OK.

Re: Hard disk RDR-HXD870 lost digital channels

SteveIReeve — Wed, 25 Jul 2018 09:09:05 GMT

The old RDR-HDX870 is now recording again and the digital channels are held. It has been running for a week now with no problems. The Ashampoo burning application was the solution. Other tools may work as well but I had no success with ISOburn. Thanks for the help.

Freeview are requiring a retune on the 1st Aug so I am hoping I will not need to re-apply the firmware.

Re: Hard disk RDR-HXD870 lost digital channels

Mooly01 — Wed, 25 Jul 2018 10:55:50 GMT

That's excellent news, I'm really pleased you had success with this. The firmware is there for keeps.

Nothing can alter that now apart from Sony doing another over air download at some point... something that will never happen this far down the line. Factory resets will not alter it either.

There is actually a setting in the menu (under options) to turn off auto updating. Given that there almost certainly aren't going to be any more (its to old and to expensive to do this now, and nobody does over air downloads these days, its all web based or do it yourself as you have done), then setting it to off stops it unnecessarily searching for something that isn't there.

Re: Hard disk RDR-HXD870 lost digital channels

shirleyperry — Thu, 06 Oct 2022 13:31:15 GMT

I need to upgrade the firmware on my two machines (due to problems caused by the Winter Hill Freeview changes in August 22), but I can't get the upgrade to run. Your post sounded the perfect solution - except that I can't find a (free) version of Ashampoo that brings up the 'Expert settings' screen that you show in your screenshot, so I don't think that I can be writing in ISO format. (And I can't work out how to check what format my burned files are in.)

This is an old thread, but anyone can give me any pointers, I'd be eternally grateful.

Re: Hard disk RDR-HXD870 lost digital channels

Mooly01 — Thu, 06 Oct 2022 19:22:02 GMT

I haven't used Ashampoo for a few years now so haven't seen the latest versions and what they do and don't offer I'm afraid. Have you looked online for older ones such as Burning Studio 2018 or earlier?

Also you need the original files which I think had a .MEM file extension. I think there are still valid links for those from Sony in these threads.

As long as you have the files there should be a way to create the bootable ISO discs.

If you're stuck I'll have a look at Ashampoo tomorrow.

Re: Hard disk RDR-HXD870 lost digital channels

shirleyperry — Fri, 07 Oct 2022 07:24:24 GMT

I do have the upgrade files ready (both 1.66 and 1.7). I have downloaded several supposedly different versions of Ashampoo but they always display as the same 'Burning Studio Free' with no version number. The screen shots shown on sites advertising the 2018 version don't look like they have the page that says 'Burn files and folders with expert settings' - unless you have to set an option to get this. I

Re: Hard disk RDR-HXD870 lost digital channels

shirleyperry — Fri, 07 Oct 2022 07:30:40 GMT

Sorry, I clicked on something and my reply got posted prematurely. I'd try the 2018 version of Ashampoo but I can't find it on a download site I trust - can you suggest one? Do you know how to check whether the CDs I have already burned are in ISO format? Thanks for replying to me - I'd be so grateful for any more pointers.

Re: Hard disk RDR-HXD870 lost digital channels

Mooly01 — Fri, 07 Oct 2022 10:07:19 GMT

I had a quick look as well but couldn't just turn anything up. Older versions back to 2012 or even earlier would probably have this.

The latest version as you say doesn't although it does allow the .MEM files to be selected. You MUST select the option to show all file types from a dropdown (not in these images) when you browse for the images.

Whether that would burn them correctly I can't say but it's worth trying. If the file was incorrectly burned the recorder would not recognise it.

I'll see what else I can turn up.

And if you right click the contents of the CD drive in file explorer (this PC) I would think it would show ISO in the properties. Last image shows properties of the .MEM file. A correctly burned disc I think would show ISO.

Re: Hard disk RDR-HXD870 lost digital channels

Mooly01 — Fri, 07 Oct 2022 10:22:14 GMT

Try this. Use version 16.0.6

https://https://ashampoo-burning-studio.en.uptodown.com/windows/versionsashampoo-burning-studio.en.uptodown.com/windows/versions

I've installed this on a test set up and it all looks similar/same to the one I used years ago. It runs as a 10 day trial if you do not enter an email address to get the full free license key.

It's a long time since I did this so make sure to read any notes I put in the threads. This should work though.

Re: Hard disk RDR-HXD870 lost digital channels

shirleyperry — Fri, 07 Oct 2022 13:31:58 GMT

Many thanks for your reply. I'm so sorry if I'm being stupid, but I'm still struggling. I now have v16, and can see the 'Expert Settings' page that you originally posted, which does indeed come up with ISO. I select 'Make CD bootable', then add the .mem file as the 'boot image path' - is this right? (Boot image type I leave as 'no' ?)

When I click on 'Next', it brings up the (empty) screen to add a file - so I have to add the .mem file twice, is that right? Seems a bit odd to have to enter it twice, so I hope you don't mind me checking with you.

Re: Hard disk RDR-HXD870 lost digital channels

Mooly01 — Fri, 07 Oct 2022 17:15:14 GMT

It's a long time since I have done this tbh. As best as I remember.

Open the program and then:

1/ Click Advanced Function from the left menu.

2/ Select 'Create a data disc' option.

3/ Now just click 'Next' at the lower right to move directly to the next screen having first set the ISO options like the images I posted here:

https://community.sony.co.uk/t5/home-cinema-projectors-players/hard-disk-rdr-hxd870-lost-digital-channels/m-p/2485025#M15050

4/ Now add the file. Click 'Add' at the top right and having done that just move the cursor (without clicking) back to the central screen area.

5/ Browse for the MEM file. Click the file to highlight it.

6/ Click Add which is at lower part of the central window. (The file should add or attach to the window underneath)

7/ Click 'Close' which is the button below 'Add'. That should have attached the file to burn.

I've no CDRs handy to go any further but that should (will) work).

I can't remember whether you should click the 'Make Bootable' option on the first window. It seems logical but the ISO file is self contained and I have vague recollection you don't use that option.

See how you get on with that... if you get stuck I'll have a further play.