topic Re: BDP-s760b pink tint to screen and no sound after watching a region A disc? in Home Cinema, Projectors & Players

BDP-s760b pink tint to screen and no sound after watching a region A disc?

RReeday — Sat, 29 Dec 2018 12:30:09 GMT

Hi, any one help solve this puzzle?

Ive has this player for several years and it’s worked fine. It was bought as a multi region dvd and blu-ray player. Yesterday I played an American bluray disc in it yesterday which I guessed was region free as nothing stated on disc/packaging and although it called it a bd-rom it played it fine. I then watch Star Trek beyond Blu-ray which I presume is region free or region B as bought in uk - this again worked fine.

Today I went to watch a uk DVD and the picture has a pink tint and no sound. I can only half solve the problem by switching video output from Auto to RGB which corrects the picture but I can’t find a way of solving sound issue?

On doing an All factory reset the same picture and sound issues occur, the video settings being set back to Auto which is now causing the pink problems.

I’ve noticed in the Patental Control Settings the Parental Control Area Code has USA next to it - was the American Blu-ray region A? Has the Blu-ray player changed it’s region settings to USA?

Thanks loads for any advice.

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

EdwinaU — Sun, 30 Dec 2018 13:36:16 GMT

Hi there,

Welcome to the forum.

If you are still unable to play the disc please try these troubleshooting tips and let us know how you get on.

Best wishes,

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

RReeday — Fri, 04 Jan 2019 14:11:19 GMT

Hi thanks for getting in touch - this is where I am at no (more confused than ever!)

So, I’ve done some experimenting with an old hdmi television I have and the Blu-ray player sound is working on this tv through hdmi with any region disc that I use?

Im thinking oh, it’s maybe righted itself?

If I then plug my Blu-ray player in to my new 2018 hdmi TV there is still no sound again?
The same goes if I play the Blu-ray player through my surround sound system before arc to my TV??

Any help with why I’m not getting sound through my surround system or my newer TV when my Apple TV and other devices still work fine?

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

Vanilla_ — Fri, 04 Jan 2019 17:53:22 GMT

Hi RReeday,

That's interesting. So just to confirm, you're facing the picture and the sound issues only with one of your TVs and your surround sound systems. You don't face them with your old TV. Is this correct?

Also, as far as i know, the region code for your Blu-ray player is printed on the rear of the player. I believe that the player can only play discs with the same region code.

Vanilla_

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

RReeday — Fri, 04 Jan 2019 18:10:54 GMT

So the problem started with a pink tint to the picture and no sound. I looked at video hdmi setting on Blu-ray player and this was set to auto. I changed this to RGB and the picture came back to normal but no sound. The two other ‘Y...’ settings caused pink tint or worse when selected and auto no seems to use the one that causes pink tint as it’s default?

Even doing a full factory reset auto makes image pink and no sound still isn’t there.

I guess I can live with having hdmi output set to RGB but the fact that I get sound on my old bedroom hdmi tv and yet nothing on my damson Atmos system or Panasonic Tx-ex750b TV??

any advice would be greatfullt received!

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

Vanilla_ — Mon, 07 Jan 2019 16:28:17 GMT

Hi RReeday,

I'd recommend that you contact the manufacturers of the TV and the audio system if this issue occurs only when connecting the video player to any of them.

Vanilla_

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

RReeday — Mon, 07 Jan 2019 16:33:05 GMT

Yeah was think of doing this but then figured, as the issue arose when the image went pink and that two seperate devices are affected, that it must come back to the Blu-ray player?

All three have worked great together for ages until the issue started?

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

Vanilla_ — Tue, 08 Jan 2019 12:31:40 GMT

Hi RReeday,

I still believe that the issue might be caused by the TV itself. I've checked the user manual of the player, and it states that the RGB (HDMI) settings are available so that you can select the setting that matches the connected TV type. You can find this information on Page 52 here:https://bit.ly/2LXRJKB

Vanilla_

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

RReeday — Tue, 08 Jan 2019 17:20:33 GMT

Hi, thanks for the tip off.

So, I looked at the TV and found that if I changed the HDMI mode to mode 1 rather than the more advanced mode 2 the sound returned through the arc - all the Blu-rays hdmi colour settings work now with sound as does the auto setting - so I have away of watching stuff now.

BUT no Atmos - 5.1 fine, but 7.1 only front speaker and sub?

Factory reset on TV sets hdmi setting to mode2, which is what it must have been set at before issues arose as I did a reset not so long ago - so I think I’m being lead back to thinking the issue is still with the blurayer players hdmi output as ideally the tv hdmi should be working in mode2... before issues arose I had just watched something with Atmos for first time and was great - so I know that it all worked once...

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

Vanilla_ — Wed, 09 Jan 2019 11:01:33 GMT

Hi RReeday,

That's interesting. Maybe if you could let us know how you connect the player now, we can look into it further. (I.e: the connection map, etc..).

Regards,

Vanilla_

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

RReeday — Thu, 10 Jan 2019 13:37:12 GMT

I’m using a hdmi 2.0 cable from the Blu-ray player to a Damson S-Series Atmos system and then another hdmi 2.0 cable from this to the arc hdmi on a Panasonic TX-50ex750b TV.

Is there a way to reinstall the latest firmware/software - might this help?

(I also don’t get why the TVs HDMI setting should have an effect on the audio from the S-Series when the TV is just being sent video from the Blu-ray?)

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

Vanilla_ — Thu, 10 Jan 2019 15:52:27 GMT

Hi RReeday,

Could you try to unplug the player from the sound system and connect it directly to the TV through any of the remaining HDMI ports?

Vanilla_

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

RReeday — Thu, 10 Jan 2019 16:47:08 GMT

Hello,

ive done this and the same issues of pink tint and no sound occur when the tv hdmi is in mode 2 (the higher spec mode).

Put it into mode 1 (more basic) and sound and normal image return.

the same occurs through arc hdmi to the surround system only I get no Atmos signal to system and only sound bar puts any sound out, rear speakers are dead. Change Blu-ray audios output to 5.1 and all speakers are working perfectly.

Surround system has def received Atmos/7.1 signal before issues started..

its as if the Blu-ray player has stopped being able to send bitstream when in Auto??

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

Vanilla_ — Fri, 11 Jan 2019 18:26:28 GMT

Hi RReeday,

Does this issue affect different contents? Is it possible to try to play any content that you've tried already before this issue starts and test the outcome?

VanilLa_

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

RReeday — Fri, 11 Jan 2019 18:36:42 GMT

Hi,

ive tried both of the Blu-rays that have Atmos/7.1 and the same issue.

I tried both of these Blu-rays fine the day before the issues started.

apple tv has worked consistently ok.

i wish I had some other way of testing Atmos/7.1. I have Apple TV 4 which I think only does 5.1. I have uhd Netflix on my tv but I don’t think tv usually supports Atmos/7.1?

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

Vanilla_ — Mon, 14 Jan 2019 16:32:14 GMT

Hi RReeday,

That's very interesting. Could you let us know the name of the option that enables the Atmos effect? I'm looking to read the description of that option to confirm if this is normal behaviour.

Thanks,

Vanilla_

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

RReeday — Tue, 15 Jan 2019 21:31:39 GMT

Hello, I’m a bit confused? Which device and which options do you mean? Atmos works automatically on the Damson S-Serieswhen it receives that signal...

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

Vanilla_ — Wed, 16 Jan 2019 09:19:28 GMT

Hi RReeday,

Sorry, let me clarify. You said that when you change Blu-ray audios output to 5.1, all speakers are working perfectly. I'm asking about the name of this option in the (Audio settings) of the player.

Vanilla_

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

RReeday — Wed, 16 Jan 2019 09:27:24 GMT

Hello,

so by this I meant pressing the audio selection button on the remote whilst playing the Blu-ray Disc - the players hdmi audio is set to Auto (which I’m guessing enables bitstream as other option is pcm) - pressing the audio button moves sound from 7.1/Atmos to 5.1 mixes and commentaries etc. All other mixes work fine apart from 7.1 which doesn’t send anything to rear speakers and possibly only centre channel to soundbar (though I can’t be certain of this, it just sounds odd..)

Re: BDP-s760b pink tint to screen and no sound after watching a region A disc?

Vanilla_ — Thu, 17 Jan 2019 13:15:48 GMT

Hi RReeday,

I believe that it should be normal if the sound is output correctly only when you choose the (2ch PCM). The User manual says you can select this option if you connect a receiver a TV or an AV receiver that does not support Dolby Digital or DTS.

Vanilla_