topic Re: Televisions in Home Cinema, Projectors & Players

Televisions

Aarongrundy — Tue, 29 Jan 2019 16:34:10 GMT

After always buying Sony tv/surround sound products I’ve been left very dissatisfied with Sony’s attitude towards a faulty £1700 tv that’s 2 months out of warranty. Appreciate it is out of warranty but to be basically told well it’s tough luck that it’s only lasted that long. I know after there appalling attitude on the phone I won’t be buying any more Sony products

Re: Televisions

LightFoot — Tue, 29 Jan 2019 17:17:14 GMT

@Aarongrundy wrote:
Disappointed
After always buying Sony tv/surround sound products I’ve been left very dissatisfied with Sony’s attitude towards a faulty £1700 tv that’s 2 months out of warranty. Appreciate it is out of warranty but to be basically told well it’s tough luck that it’s only lasted that long. I know after there appalling attitude on the phone I won’t be buying any more Sony products

Hi @Aarongrundy Always interested to know. What is/was the model number of your TV?

Re: Televisions

Aarongrundy — Tue, 29 Jan 2019 18:58:37 GMT

KDL46W905A

Re: Televisions

leamingtonspa — Thu, 31 Jan 2019 14:21:35 GMT

I believe the law supports consumers with problems like this on 'big ticket items'. I think you are entitled to more.