onderwerp Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync in Home Cinema, Projectors & Players

HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

Keving1411 — Thu, 08 Mar 2018 18:49:52 GMT

Since the release of the firmware update I am not able to use the sound bar.

I have tried to restore to restore to factory default, to no avail.

i have no home screen and the sound is out of sync.

help please!

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

Sean_Mc — Fri, 09 Mar 2018 16:38:32 GMT

Hi Kevin,

I would recommend getting in touch with the Support team for help with this here.

Thanks,

Sean Mc

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

sthatch — Sun, 29 Dec 2019 03:06:51 GMT

I've also been having this issue and the support team don't do anything other than tell you to take it to a 3rd party and pay for it to be fixed. It's a software issue and I'll be taking this up with trading standards as the product is not fit for purpose.

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

kroener89 — Fri, 04 Sep 2020 12:26:09 GMT

Over two years later, no update available. The Sound bar is still not working and nobody can help us...

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

Win_88 — Mon, 07 Sep 2020 15:29:24 GMT

Hi @kroener89

It would be very helpful if you describe the problem a bit more

-Do you have no sound at all or is it a lip sync issue?

-Are you also facing issues with the Home Screen?

-Do you have a Sony TV?

Win_88

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

kroener89 — Tue, 08 Sep 2020 13:39:55 GMT

Hi Win_88

- I have no Sony TV.

- Home Screen is missing/popping up after about 15 Minutes(?)

- Audio is about three Seconds late. Problem is not depending on Input. HDMI/Optical/BT, all have a latency of about 3 Seconds

- Remote and Touch-Button Input is also delayed

Firmware is the latest available on the Sony Website. Reflashing it is not possible, even when the system reacts after a while and a Homescreen is showing. I get always the message "Firmware is already on this level"

best regards

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

Win_88 — Tue, 08 Sep 2020 15:27:14 GMT

Hi there,

I'll try to pass this one to my Sony contact then.

Win_88

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

Arijos27 — Tue, 30 Mar 2021 21:35:07 GMT

I've had the same problem for 18mths. Worked from new for a bit more than 12mths then as soon as the firmware updated it's just been collecting dust.

Did this issue ever get resolved?

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

sthatch — Tue, 30 Mar 2021 22:02:43 GMT

I took mine to a Sony approved repair centre for diagnosis and they seemed
to think it was a faulty motherboard (PCB depending on your preferred name)
and that it was a common issue with this model.

I still don't buy that idea and a replacement board is roughly the same
cost as the whole unit cost new (roughly £200).

I've sacked it off now and only use it as a glorified Bluetooth speaker.
For the space it's taking up, I think I'm just going to recycle it shortly.

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

HannahEd01 — Wed, 31 Mar 2021 13:57:18 GMT

Hi guys, there's a new software version that has been released recently: https://www.sony.co.uk/electronics/support/home-theater-sound-bars-home-theater-systems/ht-xt2/downloads Let me know if it worked.

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

sthatch — Wed, 31 Mar 2021 14:16:16 GMT

I'd love to be able to tell you if the new software works out not but you
can't do anything with the new software if you can't get to the menu to
update it either manually with a USB or wi-fi.

I've even looked up a service menu online and it seems you can't even do it
from there. The service menu actually works but there doesn't appear to be
an option to update successfully.

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

kroener89 — Wed, 31 Mar 2021 17:07:26 GMT

So... I saw the post about the update and was happy, that there is one.

tried to install it and.... got a bootloop. Let it run and do its thing and... while in the bootloop the system decides "its time to auto standby"

now its completely stuck in a bootloop.

-> Totally bricked. Now I don't need to feel bad to throw it away

Does anybody know if the speakers are the same size as the ht xt1? a friend of mine needs a new speaker in his one.

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

sthatch — Wed, 31 Mar 2021 18:40:16 GMT

This is about the level I've come to expect from Sony support regarding
their speakers. The 55" Bravia I have is great but the audio side is 🐶💩

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

HannahEd01 — Fri, 02 Apr 2021 15:51:01 GMT

Hi Guys, I'm so sorry, the only thing left is to send it for inspection.

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

sthatch — Fri, 02 Apr 2021 16:00:16 GMT

This seems like an all too common issue and I believe Sony are more aware
of this than they let on. The first Sony approved repair centre guessed
what the issue was before they even opened up the unit citing a
manufacturing issue when the units are assembled and the PCB / motherboard
is fastened to the casing too tightly causing a latent failure in the board
due to cracking.

Any comment on that?

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

HannahEd01 — Wed, 21 Apr 2021 14:13:27 GMT

Hi sthatch, I couldn't find any article mentioning it's a known issue, although there are articles for recalling faulty products and free repairs. It might be just that the engineers are familiar with the device and its possible faults. Like a light pulp, if you tell anyone it's faulty they'll know without showing them what's wrong

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

sthatch — Wed, 21 Apr 2021 16:05:33 GMT

Are there by chance any articles for recalling faulty XT2's?

Re: HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

HannahEd01 — Thu, 22 Apr 2021 17:24:52 GMT

Hi sthatch, this is what I was saying, nothing at all.