topic Sony BDP S570 noisy during operation in Home Cinema, Projectors & Players

Sony BDP S570 noisy during operation

Glen-UK — Mon, 03 Jan 2011 19:48:20 GMT

I was wondering if anybody else has a noisy S570 Blu-ray player and is it normal/common.

The machine seems to work fine in every regard and plays back perfectly, the only problem is noise from the blu-ray mechanism which sounds like it is constantly trying to search or seek through the discs during playback. The mechanism noises are not loud but if you watch programmes with a low volume setting there is just this constant seeking scanning noise from the drive.

To me it seems like the problem is a firmware/software issue causing the drive to be over active during playback, but what does anyone else think.

Sony BDP S570 noisy during operation

malbank — Tue, 04 Jan 2011 10:10:48 GMT

I've had my recorder for 2 weeks and the noise is becoming more noticeable. I have noticed in user reviews that this seems to be a common issue with this player. Sony say it is normal while running through bd menus.

Sony BDP S570 noisy during operation

Glen-UK — Tue, 04 Jan 2011 18:47:42 GMT

Hi malbank

Thanks for posting, I have had my machine for about 4 months and the noise is consistent all the way through anything i watch not just on the menus when you expect it to be abit noisy. It just wont stop sounding like its looking for something else or trying to constantly read ahead on the disc and it spoils an otherwise good machine. It reminds me of an old PC DVD rom drive I had that just didn't know to be quiet because the software/firmware that controls the mechanism was rubbish.

My Panasonic blu-ray player in the living room is whisper quiet, The S570 is in one the bedrooms and at low volumes the mech is all you can hear. You would think Sony would be over this kind of issue if they want people to think of it a serious home theatre machine.

I dont know if Sony staff look at these messages, do they ever post anything official or answer questions directly?

Glen

Sony BDP S570 noisy during operation

-frank- — Tue, 04 Jan 2011 22:12:49 GMT

Hi Glen,

I can assure you Sony staff do view all these issues and try to provide answers as soon as they can.

Thanks.

Sony BDP S570 noisy during operation

Thrums1 — Thu, 06 Jan 2011 20:48:35 GMT

I have just bought one and it arrived today. I have not hooked it up to the TV as I waiting for that to arrive. I plugged it in and put a DVD in and it sounded quite noisy too especially when the disk first went in. The noise was less but still noticeable when the player was on "play". I tried a few different DVD's and the amount of noise varied.

It would certainly drive you nuts if you were viewing a DVD. I cannot test a Blu Ray as I have yet to get one.

I am not sure whether to return this to the shop (mail order from Hi Spec) or perhaps to my local Sony store for a replacement?

Advice would be very welcome please.

Thanks.

Sony BDP S570 noisy during operation

Glen-UK — Fri, 07 Jan 2011 19:08:58 GMT

Hi Thrums1

My player came from Amazon UK (online order) and when it arrived the packaging was flawless, not a scratch/mark on it so I don't think any of the issues with my BDP-S570 have come from ill treatment of the unit during delivery or handling. I can only assume that the Blu-Ray mechanism fitted is either incredibly cheap/poor or the software controlling it is to blame.

I play DVD's in mine 99% of the time, and it just wont stop scanning/seeking during playback, its really annoying but it doesn't sound broken just noisy. Like you I have noticed that certain dvd's are noiser than others but I think this issue goes beyond differences in media and is most definately a mechanical characteristic of the machines.

To reply to your question, I too thought about returning the unit but didn't bother in the end because even if I got a refund and switched retailers there was no way for me to check any alternate unit before buying it in my local area. You may be able to do this. I would like to offer more suggestions but until someone from Sony posts your going to have to make a judgement call.

Glen

Sony BDP S570 noisy during operation

malbank — Wed, 12 Jan 2011 14:40:10 GMT

I have used mine quite a bit more now. I notice that certain DVDs are far worse than others when it comes to continually seeking across the disk. I wonder whether it is more to do with the quality of the DVDs and how the menu systems are created on the disk than the actual player. I certainly seem to notice it more on those dvds that require language selection and where you cannot easily bypass the upcoming film trailers.

Any comments from Sony reps?

Sony BDP S570 noisy during operation

Thrums1 — Thu, 13 Jan 2011 01:00:07 GMT

I have it hooked up to my new KDL40EX403. It seemed to be fine then it started omitting a loud humming from when the Blu Ray is working. It sounds like a disk or fan whirring too fast. When I place my hand on top and press down it goes away, remove my hand and it returns.

I bought from HiSpek and I am hoping they do not manage their prices by suppling distressed stock?

I am waiting to hear from them, they were supposed to call me today to organise a return but they failed to. I called them at 5pm and they said they had been busy and will call tomorrow. They tried to fob me off to Sony repair , the unit is just 2 days old! Needless to say I corrected their assumption.

Any further advice?

Message was edited by: Thrums1

Sony BDP S570 noisy during operation

Thrums1 — Thu, 13 Jan 2011 01:01:53 GMT

Well I had to call them twice today and Consumer Direct to ensure I can get a full refund. Hi-Spek's after sales is disgraceful, under staffed I am told.

I was going to write to their MD but I was told they do not give his name out. That kinda says it all, it was all I needed to know about them to decide I never want to deal with them again. I will take my refund and buy from another dealer I can trust!

Has anyone else experienced the Hi-Spek after sales disinterest?

Message was edited by: Thrums1

Sony BDP S570 noisy during operation

Glen-UK — Sun, 16 Jan 2011 11:38:26 GMT

Hi Malbank

Good to see i'm not alone on this, some DVD's are noisier than others but i think this problem is either mechanical or firmware related, I'm still waiting like you for Sony to post something?

I found a thread on Amazon's customer forums of people complaining about the noise from the 570, one customer even stated and I quote "not sure if i can live with this". I would post the link but I'm not sure if it would contravene the Sony forum rules but a search on Google and it should appear as the first or second search entry. (search term: amazon BDP-s570 noise)

I switched out a £500 Pioneer DVD player for the BDP-570 thinking it would be an upgrade but quite frankly I'm tempted to put the Pioneer back into use as the picture quality for DVD is almost identical to the Sony but its just so nice and quiet in comparison. I might just keep the BDP-570 around for the rare occasion i want to watch a Blu-ray or just force myself to watch all Blu-rays on the Panasonic in the living room.

The Pioneer/Panasonic players in my house make nowhere near as much noise as the Sony does and it's being asked to do the same job, it just doesnt make sense and makes me suspect that the individual discs being playing are not the issue/problem.

Sorry if anyone reading this thinks I'm just bashing Sony or pumping other brands but I own other machines and with the exception of the online content available with the BDP-570 which is excellent and a major factor in my chosing it, its pretty underwheling mechanically in my experience. I dont think its broken just noisy.

Message was edited by: Glen-UK

Sony BDP S570 noisy during operation

Thrums1 — Wed, 19 Jan 2011 12:25:14 GMT

I have got mine working perfect. The answer was to return it ti Hi-Spek (what a hassle that was) and I bought a new one from Comet and it is not noisy!

I think it depends on the quality of the batch yours came from. Take it back for a full refund if it under 6 months old under the Sale of Goods Act. Call Consumer Direct, they helped me out wit Hi-Spek and were great! Most companies will try and tell you that you only have 28 days to return it.. not true.

Sony BDP S570 noisy during operation

Glen-UK — Thu, 20 Jan 2011 19:53:53 GMT

Hi Thrums1

Good to hear you got one thats quiet, it really can make the difference between enjoying a movie and just enduring it so to speak, I too am within 6 months of purchase and am now off to Google the Act you mentioned, cheers.

Glen-UK

Sony BDP S570 noisy during operation

slidingsash — Sun, 06 Mar 2011 10:00:53 GMT

I'm having very similar problems.

Got my maching as an Xmas gift and out of the box it was operating really well.

However, just purchased a Blu-Ray disk of a concert (Joe Bonamassa at the Albert Hall, thoroughly recommended!) and there's a buzzing noise which is intolerable.

I play this disc loud, but the buzzing can still be heard. Does a music disk have more information to extract than usual?? It sounds like the transport motor. Even tried moving the machine around whilst playing, but no difference.

I'm seriously considering sending it back for a refund. A real shame as apart from the noise, it's a top-notch player.

If you monitor these forums Sony, how about an answer?.......

Sony BDP S570 noisy during operation

bittercold — Sat, 19 Mar 2011 22:34:35 GMT

Well mine started doing it to. I discovered it is tied to the front tray cover not giving a good seal. See if it has popped or if any of the clipies broke. I tinkered with mine and it completely eliminated the noise until my son got ahold of it again and broke a little plastic piece. Now I am trying to buy a new one.

Sony BDP S570 noisy during operation

Carlos_T — Mon, 16 May 2011 14:19:08 GMT

My 570 has also become very noisy. Unbearable in fact....

Fortunately, I have identified the cause....

With the top off the player you can see the drive. On the top is a twist off cover. When removed, a "floating" spindle cap is revealed (quite heavy, and magnetic). It's these two components that vibrate against each other causing the noise.

Does the 580 or 780 have the same drive construction please? If so, it may be time to switch brands....

Sony BDP S570 noisy during operation

phlebas2 — Mon, 12 Sep 2011 16:35:42 GMT

I have a BDP-370 that makes a similar buzzing sound during playback. Strangely, the noise is quieter during Blu-Ray playback and louder during DVD and CD playback. And it even makes the noise while streaming a program on BBC iPlayer! I bought it from John Lewis and have taken it back twice now and both times they sent it away to some third party repair shop who appeared to do nothing to it and returned it to the store. I'm going to have to take in in a third time and try and get a replacement. Very frustrating.

Sony BDP S570 noisy during operation

simahon37 — Thu, 17 Nov 2011 13:30:18 GMT

Many reports here of the 570 being noisy during playback, but mine is actually noisier when a blu-ray disc is loaded in the tray but doing nothing. If there's a disc is in the tray on start-up, or when a disc is stopped during playback, the player responds by letting out a constistently loud hum until the unit is turned off completely or the disc is ejected.

With an empty tray or a dvd in the tray the player is perfectly silent and even during blu-ray playback it is fairly quiet.

My player is in a closed cabinet and my normal seating position is about 2.5metres away, so the noise is pretty damn loud.

Any one else experience this with the 570?

Sony BDP S570 noisy during operation

psl971 — Wed, 07 Dec 2011 10:58:03 GMT

I've had 3 of these units so far, and they have all been returned due to the excessively loud whine during BluRay playback. This player would be brilliant if it wasn't for the noise issue, which is noticeable above the movie volume and is very distracting (the second unit was high pitched enough to send the cat running from the room!)

There are a lot of good reviews of the s570, so clearly not every unit suffers this problem. It seems to depend on the particular batch you recieve, which suggests that either Sony has downgraded the build quality or simply has a relaxed attitude towards quality control.

Come on Sony, this issue needs addressing if you want to keep your good name as a quality AV manufacturer!