topic Lip sync problems in Home Cinema, Projectors & Players

Lip sync problems

simoneast — Wed, 15 Feb 2012 13:11:13 GMT

Guys!

Sony are asking for help with the sound sync problem. There is a request for everyone with lip sync issues on the E380 and some other devices to give details:

Get on there and let them know this needs fixing!!

Cheers!

Message was edited by: Thalamus.

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Lip sync problems

Thalamus. — Wed, 25 Jan 2012 21:13:51 GMT

Yes Sony are asking for help but not via the link or phone number that that Simon posted above..

If anyone is encountering lip sync problems with their sony device please post in this thread & supply as much details as possible so that we can ensure it gets collated by the correct people..

Model type:

Firmware version:

Problems encountered:

Lip sync problems

simoneast — Wed, 25 Jan 2012 23:57:43 GMT

Sony KDL-46HX803 - latest firmware (12/11)

Sony BDV-E380 - latest firmware (12/11)

Sony PS3 slim

Humax Foxsat HD

Everything connects to the TV and then to the HTS via ARC. All HDMI cables are high-speed (1.4) and good quality.

Sound is out of sync on Dolby TrueHD and DTS Master HD Blu-ray. If adjusted for these it is then out on other media - the PS3, HD TV both through the Foxsat and the TV's Freeview (ITV1HD is worse).

Xvids, DVDs and Dolby Digital 5.1 Blu-ray vary, some DVD are out when set to normal but most are okay. They are all fine if adjusted for BD playback however

So I have:

Option 1

BD, DVD, Xvid, normal TV - OK

HDTV, PS3, Sat - Out of sync

Option 2

HDTV, TV, PS3, Sat - OK

BD, DVD - Out of sync (HD sound by far the worse)

Also fast forwarding makes it worse.

Lip sync problems

simoneast — Thu, 26 Jan 2012 00:04:36 GMT

Excuse me but the link was to a Sony knowledge base article and the number I gave was correct (and has now been amended on said Knowledge Base Article).

Can you explain why you are advising people not to follow the advice therein, to wit:

"Customer advice

If you are having lip sync problems, can you please report this to our call centre on 0844 8466 555 (9am-5pm mon-fri) and quote knowledge base ref ID 1805."

I don't appreciate the inference that my posts were untruthful.

Lip sync problems

Pablo-24 — Thu, 26 Jan 2012 16:09:27 GMT

I Have 46" KDL46NX713, I have this horrible problem of Lip sync, I have tried all of the different solutions that I found through searching google and nothing helps. It has to be down to The Sony Tv, All of my kit works perfectly on 2 lesser know brands.

I called Sony for help, October last year, "We will call you back with a solution" they said.

I called again EarIly Jan, and nothing AT ALL had been done with regards to my fault "We will call you back with a solution" they said.

I called again a week later and this time they said that my other equipment is at fault, and said they will not look into the issue at all, what a joke. 5 Year Warranty whats it worth SONY.

I called some other local eletrical stores who seem to know a million times more than Sony Customer Support and they also feel that if the equipment works fine on other Tv's then the fault lies with the TV.

One person will not make Sony do anything about this but if loads of us log faults about this issue then Maybe SONY will pull their finger out and do something about this.

Model: 46" KDL46NX713 Bravia Smart TV

Firmware Version: PKG5.045EUS-0108

Porblems Encountered: Read above

Case Ref: sony case number: 27188759 sony case ref: 27221510

Lip sync problems

Thalamus. — Thu, 26 Jan 2012 19:31:54 GMT

simoneast wrote:

Excuse me but the link was to a Sony knowledge base article and the number I gave was correct (and has now been amended on said Knowledge Base Article).

Hi Simon,

do you have a working link to the knowledge base that you are referring to.?

simoneast wrote:

Can you explain why you are advising people not to follow the advice therein, to wit:

"Customer advice

If you are having lip sync problems, can you please report this to our call centre on 0844 8466 555 (9am-5pm mon-fri) and quote knowledge base ref ID 1805."

I don't appreciate the inference that my posts were untruthful.

When I clicked on the link that you supplied in your posts it did not go to a knowledge base article but to a web.nhs.net site, so I checked with Sony & they asked if users could post their problems in a thread on the forum..

As you had brought this the forums attention I wanted to start the thread with your post but as the web site you supplied was incorrect & Sony had asked that user kindly post in this thread I thought best to remove the link & number..

I did not attend to cause you offence..:smileysad:

Lip sync problems

kire1980 — Sat, 28 Jan 2012 13:11:51 GMT

Ok, here's my situation again. I'm having severe problems setting up a BDV-E380 system. I'm unable to get the audio and video from different sources to synchronise correctly.

My setup:

BDV-E380 HDMI OUT <--> TV (Philips pfl8606), using HDMI1 with ARC)

Mediaplayer (Netgear EVA9150) <--> BDV-E380 HDMI1 or directly to TV HDMI2 and coaxial audio to E380 (sat/cable source)

The problem is that no matter how I connect my mediaplayer, I always end up with a situation in which the audio is lagging with respect to the displayed video.

Because the audio is lagging, there is no way to correct it: using the AV/Sync option on the E380 only allows one to add an additional audio delay (in my case the audio is already delayed to begin with). I'm unable to measure accurately, but it seems to be delayed at least 250ms.

I tried all possible connections and available options (i.e. connecting mediaplayer directly to TV HDMI2 and audio trough optical or coaxial link to E380 or any other way). I also tried disabling HDMI ARC, Control over HDMI, Easylink, BraviaSync or any other option I could find but there is virtually no noticable difference.

When I disconnect the E380, and connect the mediaplayer directly to TV, the audio sync if perfect. Using another mediaplayer exhibits the same problem. I tested both mediaplayers in also another configuration (using a Samsung HTS), and in this case the AV/sync is perfect, so it seems be caused by the E380.

So it seems that for some reason the E380 is delaying the incoming audio coming either through its HDMI inputs, SPDIF optical or coaxial. Altough using the digital input (SAT/CABLE source) the delay seems to a bit less but still very noticable, and very annoying...

Suprisingly, when I use the TV input on the E380, and have it playing the TV audio stream (from TV to E380 trough HDMI ARC or optical SPDIF) the sync is perfect... but I still have the audio lagging when using external inputs on the E380.

One additional thing I noticed is that switching the E380 off and back on again while the audio is playing, the A/V sync sometimes becomes much smaller, but not always...

Lip sync problems

flogger12345 — Sun, 29 Jan 2012 20:17:10 GMT

Looks fine inmy unit. There are lip sync issues tho on some but I figured it was a DVD problem.

Lip sync problems

Guzo59 — Mon, 30 Jan 2012 19:35:47 GMT

I am very disappointed by this issue.

I hope Sony will be the great company it is and get a fix out by software update very soon!

Model type: BDV-E380

Firmware version: Latest One

TV : Samsung UE55D7000

Cable : Tested with 2 different HDMIs (1.3 and 1.4), same issue.

Problems encountered:

When playing a Bluray with HD audio (DTS or DD) I get a 175ms sync delay and you can see it by looking at the lips of the actors.

It also happens (less important delay) with DVDs

If A/V sync is set to +175ms it works, but then my TV + Xbox 360 + PS3 + USB Key is out of sync.

I have to go back and forth between the 2 and it is REALLY annoying.

I paid 450 euros for this homecinema and I guess I should have avoided the all-in-one.

If you want to test the issue (this is for Sony people), just get the "Inception" bluray and look at the lips of Leonardo Di Caprio at the precise time of 01:41:15 hh:mm:ss.

In normal DTS-HD mode, you can clearly see that Leo is disynchronized when he is talking (he makes big lips movements). If you delay the A/V by 175 ms, it's perfect!

Please do something quick!

You probably don't care but the way you handle this issue will determine whether or not I will purchase more Sony products!

Thanks.

Message was edited by: Guzo59

Lip sync problems

samirali — Fri, 03 Feb 2012 18:51:43 GMT

Hi There ;

I have exactly the same problem with the terrible lip synch with both sets of the Sony BDV- E 380s. I bought 2 sets last October, both connected to Philips 55 PFL 70606H-3DTV via sony flat high speed HDMI cables( DLC-HD 20 HF)

I have no problem whatsoever when I paly blue rays through them. But when try to get sky HD 3D 1 TB box, I get lip synch problem, Tried all sorts of different connections but could not help, when I bypass the 380 and connect the sky box directly to the TV then it works pperfect . so it must be the 380, not sure if a software update might solve the problem.

Tried sony support for BDV-E 380, tips and solutions, all sorts of problems and solutions posted there BUT the lip synch!!! I do not know why??

Will appreciate more update and feedback.

THank you

Regards

samir

Lip sync problems

oldfedup — Sun, 05 Feb 2012 19:52:39 GMT

Five weeks ago I purchased a KDL-32EX723 3D TV.

I was disappointed with the sound. On the recommendation of the In-Store Sony Rep I purchased a HBD-E280 Blu-ray Home Theatre System + a Peerless DE-HD01 High Speed HDMI with Ethernet Cable. I specifically chose a Sony Theatre System to avoid any comapability problems !!!!

I immediately noticed a lip sync problem when playing Bluray/DVDs, they are unwatchable The sound appears before the lips move.

The TV + Theatre System + Lead have been returned to the store for investigation. I am devasted to hear from the store that this a know inherent problem to Sony, for which, according to them, there is no known fix.

Question: Why did a Sony Rep recommend something that doesn't do the job?

Will there be a fix? .. if so ...When ???

The store have offered a full refund or different manufacture.

Apart from this fault, the TV & Theatre System work fine. The speaker cables have all been laid under carpets, so very reluctant to rip it all out again.

This is the first Sony product I have purchased & if not fixed ...possibly the last.

Lip sync problems

Thalamus. — Mon, 06 Feb 2012 19:49:41 GMT

Hi all,

just to let you know that your comments above have been forwarded onto Sony for you, if I receive any feedback I'll let you know..

Anyone else have the same issue please add your details please.?

Lip sync problems

Thalamus. — Mon, 06 Feb 2012 19:51:20 GMT

Catmambo wrote:

Hi all

Apologies for any problems you are experiencing. Let me try and get an update for you early next week so we can get it sorted as soon possible..

Thanks

I see Catmambo has offered to get an update for you all, so I'll leave you in his capable hands now..

Lip sync problems

dmart7 — Tue, 07 Feb 2012 06:23:13 GMT

Yes - I am having the same sound sync problem. I bought my e380 just a few weeks ago, to complement my Sony 40EX403 TV. I too am one of those who chose to stay with Sony for component systems thinking that same company would eliminate risks of compatibility and operation!

The e380 installed fine and updated to latest firmware.

However, sync sound is invariably out a little or a lot on most functions. Haven't had time to be scientific and pin it down in all types of operation. But it definitely occurs on BD disk playback and is only made worse by A/V sync adjustment. Not sure, but it seems to worsen after an operation such fast forward or chapter jump.

Message was edited by: dmart7

Lip sync problems

oldfedup — Fri, 10 Feb 2012 15:38:03 GMT

Hello Catmambo, Re:- Your entry on 04/02/2012.

Have you managed to obtain an update on this problem yet? You could restore my faith in Sony which is rapidly deminishing.

Thanks

Message was edited by: oldfedup

Lip sync problems

simoneast — Mon, 13 Feb 2012 15:54:33 GMT

The text of the link is correct but I copied it from an email and it looks like the background of it corrupted somehow.

Try this:

http://sonycic.custhelp.com/app/answers/detail/a_id/1805/~/home-cinema-lip-sync-issue

or copy the text of it into your browser. The phone number has now been amended on the KB by the way.

No hard feelings, just that Sony (or at least one rep) has basically told me to shut up and live with the problem as it is "normal" to have to synchronise the sound. Something I disagree with. I acccept that on set up one needs to "pair" as it were the sound system and the TV using the AV sync or perhaps use it to tame a wayward external device...but to be told that I would need to do this for each Blu-Ray or DVD I was watching is ridiculous. When I found the KB I was very happy as it obviously shows that Sony are in fact aware of and accept that there is a problem and I spent a fair amount of time trying to spread the word so to speak - so I did take it a little personally when you changed all my posts.

However you are right, clicking on my link did not work and if Sony are watching this thread then it's all good.

Cheers!

Lip sync problems

Thalamus. — Mon, 13 Feb 2012 17:03:18 GMT

simoneast wrote:

The text of the link is correct but I copied it from an email and it looks like the background of it corrupted somehow.

Try this:

http://sonycic.custhelp.com/app/answers/detail/a_id/1805/~/home-cinema-lip-sync-issue

That link works fine now Simon, thanks for posting..:smileyhappy:

Lip sync problems

Bearsparko — Wed, 15 Feb 2012 07:55:33 GMT

Hi, just want to add my voice to the chorus of disappointment.

Model number of Home cinema system and TV.

Kdl-40ex503

software version pkg4 108eul-0108

Bdv-e380

Software version m07.r0579

Which TV channel has the lip sync issue.

Hdmi1

If the problem is via a disc, DVD or Blu-ray, what is the title of the disc.

Blueray

Film name: 2012

Barcode on box no. 5050629062014

If the problem happens via an external STB (Set Top Box), what type of STB is it, e.g. SKY or Virgin etc.

Watching tv through my sky+hd box via the optical input there are no issues. I only have the problem watching bluray discs (haven't tried any other formats yet, it's all too depressing)

How is the STB connected to your products, e.g. HDMI or Scart etc.

HDMI

With regards to my issue I am very disappoined that having bought a Sony tv and home cinema system I have such a basic issue as lip syncing. I wanted a simple plug and play solution and Invested in Sony products as I was confident that an engineer at Sony would have bothered to connect 2 of their mainstream high volume products together to check that they work. This clearly was not the case. Now I have hard wired the system into my living room and it DOESN'T WORK!

Lip sync problems

kire1980 — Thu, 23 Feb 2012 20:51:42 GMT

Any news from Sony yet on the issues? Can we expect a fix/firmware update soon?

Lip sync problems

Catmambo — Thu, 23 Feb 2012 21:08:09 GMT

Hi all

Apologies for any problems you are experiencing. Let me try and get an update for you early next week so we can get it sorted as soon possible..

Thanks