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Issue with Sony apps not recognising SD card since Android Update Xperia 1 ii

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bozuk2021
Explorer

Issue with Sony apps not recognising SD card since Android Update Xperia 1 ii

Hi All

i was wondering if anyone else is getting this issue with the Sony Xperia 1 ii

 

since the last android update in December 2020 all sony apps such as Music and Camera are not recognising the SD card. All other apps are such as Music Player from Google Play and CX file explorer. Does anyone know and fixes or settings i may be able to change as there is access to the SD card via other applications but sony's own internal applications are not seeing them. The settings such as alarms, ringtone and Messaging sounds are all still picking the SD card up just not the applications mentioned. I've even checked if there are any updates required. although i've found a workaround i don't like the applications i'm using as they're not as good as the sony music app and i'm not sure about camera applications to save pics/vids to the SD card.

2 REPLIES 2
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Strampke
Expert

First shot: how is it in safe mode?

How is it with another SD card?

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EMS_MO72
Community Team

If the issue is still there after the safe mode and trying another SD card, check the steps in this link it can help: https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00237681