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Unable to restore app data to new phone

Xpera1
Visitor

Unable to restore app data to new phone

I have an Xperia xz1 compact that is dead,but I have a recent backup on Google drive.
When configuring the new Xperia 1, and choosing to restore from backup, it shows 33 apps can be restored.
Once they're restored, there is no app data. Logging in to the apps,they're completely fresh.

If I reset the phone, go through the configuration, skip the restore and let the phone finish setting up,then choose finish configuration, I then select restore from Google backup with the same account, and hey, now there are 128 apps that can be restored.
Restoring those results in the same - all apps have no data.

In both cases, text messages, contacts etc restore fine.


Does anyone have an idea of what is happening here, and suggestions for recovering the data?

Tags (3)
1 REPLY 1
SAWIG
Visitor

App data is only recovered through that apps ability to store the data or resync with their servers. Just like when you switch phones your social media accounts do not automatically sign you in.