Sony Xperia 10ii Not connecting to non-Sony headphones

[es.260]

Hi, I got Sony Xperia 10ii a few days ago and one of the problems seems to be that it does not recognise non-Sony headphones or earphones - I tried Sennheiser and Skull Candy. An old set of Sony earphones seem to work fine. Has anyone had a similar problem and found a solution? I don't want to twiddle the earphone jack too much in case it stops recognising the Sony earphones too. 

[Strampke]

Do you see any difference when you compare the plugs?

[es.260]

No, they are identical. The headphones work fine with other types of
devices (iPhone, laptop, another android phone)

[Jess.09]

Did you try to update the phone's software sometimes it helps?

[es.260]

Thanks, it says there are no updates

[Jess.09]

Maybe the headphones are just not compatible with the phone.

[es.260]

Thanks. Does this mean that the phone only works with Sony
earphones/headphones, as I've tried a couple of different brands? I
remember the headphones stating that they are Android - compatible...

[Jess.09]

Well that depends on the compatibility of the third party headphones with the phone, if it works normally with Sony headphones, then I recommend that you stick to the original Sony headphones instead of the third party ones.