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Xperia 5 no SMS alert

profile.country.GB.title
Blades56
Explorer

Xperia 5 no SMS alert

After trying everything,checking everything,my new Xperia 5 is still not alerting me when I receive a SMS ....all other alert tones work just not sms......could my handset be faulty ??? I'm goin crazy over this !!!

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4 REPLIES 4
profile.country.PH.title
MarlonUk1
Expert

hello @Blades56 

 

can you try to boot to safe mode by long tapping power off. from there can you try to check if the sms alert works,

profile.country.GB.title
Blades56
Explorer

Hi thank you for the reply,yes it works while in safe mode but when I turn safe mode off it doesn't

profile.country.NL.title
Strampke
Expert

There is a chance another app is interfering.

What happens when you install Signal as your SMS app.

 

profile.country.GB.title
Blades56
Explorer

Yes that's what the problem was ....a pesky app !! Now deleted and phone is working 100% .

Thank you