I honestly can’t believe the issue I am having with Sony right now.
I bought an A6000 on the 31st of December, and the fact that this product offered £100 cashback played a massive part in my decision to purchase it.
As required, I waited the 30 days before applying for the cashback, which was submitted on January 29th. I received an email saying that it would take 28 days to process. On February 24th I got an email saying I had submitted the "order reservation" which was the wrong documents and I had 10 days to send the correct documents or I would not be eligible for the cashback. To clarify, I submitted the E-Receipt which was received after the item was purchased, and I stated this in the email. I re-sent the document and also included a VAT receipt which I got from the supplier that day. I did some research after this and discovered a lot of other customers that have had a similar issue with the Sony cashback deal.
It has now been a week and I hadn't heard back from Sony regarding my documents, so I sent another email today and the response I received has me dumbstruck. The response said the VAT receipt I sent didn’t have the details required, VAT receipts should have:
1- Retailer name.
2- Product details.
3- Invoice date.
4- Invoice number.
5- VAT number.
6- VAT amount.
After looking at my VAT receipt, all of those details are there!
As I got the VAT receipt from the supplier, I find it absolutely ridiculous that Sony would advertise this deal with these suppliers and not accept the VAT receipts those suppliers provide!
Has anyone else experienced this?
