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A6500 registration & Cashback

A6500 registration & Cashback

I am going nuts over here.  I bought an A6500 from Amazon over Xmas & since then I have had nothing but trouble trying to register then camera & claim the cash back offer.

From what i believe I filled the form in correctly for the cashback & submitted the proof of purchase with no errors coming back.  I did receive an email stating if I had trouble sending the POP I could attach them to this email & send it back.  I tried this, just to be sure but the mail came back saying no such address!  But i do have a cashback claim code (hopeful)

Everytime i try to log into sony.ie is tells me the account has been locked due to multipule log in attempts. Someone suggested i reset the password, that works but if i try later to log in the same thing happens.

Today I finally seemed to be getting somewhere as after resetting password & logging in it suggested I upgrade my account so i can use it with all Sony online stuff.  I did this & I got an email welcoming me to Sony etc.

I have just logged in now & my registered products that used to be there - a TV  & the A6500 have now dissapeared.  They were there before i went for the upgrade option.

If i try to register them again it tells me these are already registered. I've had a month of nothing but issues with this whole process.  What are the chances of me actually receiving the cashback on this camera?  I am really tempted to just return it all back to Amazon & be done with it.

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Expert

Hi @cydoniaworld and welcome to the Community :slight_smile:

 

Don'y worry, you're not on your own.

Other members have reported cashback problems however

most (if not all) of them have been sorted by phoning Support on

+44 (0) 2073652810

 

Any further problems just let us know in this thread.

 

Cheers