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Can not recognize lens

profile.country.GB.title
wudidi
New

Can not recognize lens

Hi, I bought my Sony Alpha A6000 with 16-50mm Lens Digital Mirrorless Camera (PAL) from eGlobal Central (UK) online and have already used for 2 months. One day I tired to use my camera to photo but I suddenly found that the lens could not extend when I turned it on. Also the lens could not focus with words ‘Can not recognize lens. Attach it properly’ shown on the screen. Several days passed, the second time I tried to use it, it could take good photos as usual. But the third time I wanted to use it after a week, the problem that it could recognize lens happened again. I know the Sony camera will be guaranteed for one or two year. How can I deal with this problem? Where shall I send it to get it repaired? look for your suggestion. Thanks!

2 REPLIES 2
profile.country.DE.title
IamNic
Expert

Hi @wudidi,

 

I escalated your issue to the support and I will get back to you.

 

- Nic

profile.country.DE.title
IamNic
Expert

Hi @wudidi,

 

please perform the steps listed here: http://bit.ly/2nyrcI3

 

If they don't resolve your issue, please contact a service center: http://bit.ly/2byAqx1

 

- Nic