REGISTERING new camera

[IamNic]

Hello @Alan.Clapperton 

your post does not contain any text besides the title.

Would you mind to elaborate on what exactly your post is about?

Which camera are you trying to register?

- Nic

[Sherlock77]

I am trying to register a DSC-WX350 which whilst it is for sale in the UK does not appear on the list of cameras. I live in France and bought it from Amazon.FR and logged on with the information in my box which was in English Sony.eu.

Absolutely no joy

[IamNic]

Hello @Sherlock77,

why did you sign up to the UK-community if you are located in france?

If you go trough: https://community.sony-europe.com/ you will be forwarded to the french Sony Community by selecting your countries flag.

Alternatively you can sign up via https://www.sony.fr/mysony .

Regarding the camera not being listed - it is the same for the German MySony site. 

I will forward this to support.

- Nic

[Sherlock77]

Very simple Nic. I bought the camera from Amazon France. In the packaging was a piece of paper which said Rgister upor new Product. The address was - www.sony.eu/mysony - I logged on a registered putting my french address. Then I went to register the product. Not listed.

I checked the UK site for products and it is sold in the UK.

I also found out from the community that the list is not complete!!

[Sherlock77]

Nic ,

I also believe that you can link up your My sony sites?

[darkframe]

Hi @Sherlock77,

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@Sherlock77  schrieb:

I am trying to register a DSC-WX350 which whilst it is for sale in the UK does not appear on the list of cameras.

my advice: Log in using a different browser, no joke. I've just tested it. When logging in by means of Firefox the DSC-WX350 does not appear in the list but when logging in using Edge (Microsoft's browser in Win 10) the very same camera is shown in the list when typing DSC-WX3

I've seen that behaviour earlier but only with the latest version of Firefox. Google's Chrome browser should work as well.

Cheers

darkframe

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