Serial Numbers and Cashback

[gordale47]

Has anyone experienced problems filling in the online cashback form..

The serial number on my battery grip VG-C77AM  is showing invalid as an 8 digit number...the form requires 7 digits....cannot find anyway around it or asking support as the same thing happens on the support form...any ideas apprciated please...

Gordon

[jumpsuit]

Hi @gordale47 

Some members have had a bit of trouble with serials and the Cashback system

but as far as I know these were rectified.

I will escalate this for you just to check in case its a

glitch and to find out what you can do

As its the weekend it may take a couple of days to get back to you

but if I find anything out I will post here.

[gordale47]

Thanks but I will be out of the country until Tuesday with limited access....speak to you then....unless you can resolve the problem...item SN is ******* and us a A77 Battery Pack.

Edited - removed serial number.

[jumpsuit]

Hi again

Thanks for posting. I haven't heard anything yet but

I have contacted the 'powers-that-be' again to see if they have any information.

Cheers

[gordale47]

I am receiving mobile calls in Crete about a cash back claim on an A77 battery grip but the phone is not ringing so it is only going to voicemail messages....could you try texting me as texts do not seem to be a problem....?

Tvm

Gordon Dale

[dash29]

I had no serial number issues, however it takes a month to get the cashback

[gordale47]

Thanks for the input......the serial number was resolved when Sony gave me a default serial number to enter.....as of now cashback promised but waiting patiently for cash transfer.....

Sent from my iPad

[imR8SMV]

Hi,

I Put my cash back claim in at the end of August and have recieved no cashback although they have said my claim has been validated? When ever I as for an update I get the same nonsense about the payment being made in 5 days????

[jumpsuit]

Hi @imR8SMV and welcome to the Community

That's a very long time to wait for cashback,

I believe most are sorted within 28 days.

Have you been emailing or telephoning Support?

If you haven't phoned them please do so on +44 (0) 2073652810

[gooey_lewy]

Hi Guys

I have the same issue where the site will not accept a 8 didgit serial number, should i just contact the Sony help section and they will give me a 7 digit one?

Cheers

Lewis