Join now - be part of our community!

Unable record sound on Sony a6400

profile.country.GB.title
Kidson
Explorer

Unable record sound on Sony a6400

Have set the Audio Recoding to ON and Audi Level to maximum but sound is even less than a whisper when playing back in Camera - how can I fix this ??

6 REPLIES 6
profile.country.NL.title
Strampke
Expert

If things are going different than expected the first step is reading the manual.

Another first step to force the camera act as expected is a factory reset.

profile.country.GB.title
Kidson
Explorer

The recorded sound video can be adjusted as expected normally on my Apple iMac - however the sound on the camera is barely hearable whilst  the sound is set to maximum - is this something specific to the Sony a6400 ?

profile.country.GB.title
HannahEd01
Community Team

Hey Kidson, try removing the batteries for two minutes then try again.

profile.country.GB.title
Kidson
Explorer

Of course these basic prerequisites were tried and much more prior to posting

profile.country.GB.title
Kidson
Explorer

Removing the batteries and then replacing and camera reset had no effect on the result

profile.country.GB.title
HannahEd01
Community Team

Hey Kidson, the camera then needs a service, contact Sony to get the ASC info: https://services.sony.co.uk/supportmvc/en/contact?cpint=spt-footer_contact