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2015 Bravia Android TV Issues

NickCo1979
Member

2015 Bravia Android TV Issues

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

 

 

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

 

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

 

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

 

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

6,373 REPLIES 6,373
djadrianc
Member

You probably will have to delete the Google account but you can always
re-download the purchased apps at no extra charge from Google
cozzykim
Member

The account will only be deleted from the TV of course, and can easily be reinstated.

matt2807
Explorer

Could you please give me a brief overview of how you play your videos over your network?

dspencer999
Member

The thing is that I use Plex all of the time, and from what you say, the only way to log out of Google will be to delete the Apps I've purchased, all be it temporarily.

 

Hopefully the next firmware update will sort out the speed!

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Shalendran
Member

Hi,

Click on the app 'video'. You should now see 'folders and devices'. Now if you click on 'devices' you should be able to see the network hard drive. A PC connected to the same network would also be visible here. Now click on the device and go to the directory 'videos'.

Next go to the 'By folder' directory and navigate to the desired folder.

Cluck on any video to play the same.

I hope this helps.

 

 

 

 

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Stevevalo
Member

That's August out of the way, still no update...

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theshamelessmanc
Member

9 months into the 2015 flagship SONY BRAVIA Android sets and still no cure for all the bugs and what not!

No listening to the cries for help and no updates on the updates.

 

Will be interesting what SONY have up their sleeve over in Berlin today! I wonder what they will announce... maybe the new 2016 Bravia's, minus all the bugs because they learnt from their mistakes with the 2015 sets ?

 

https://community.sony.co.uk/t5/blog-news-from-sony/ifa-2015/bc-p/2007714#M407

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mrcodec
Explorer

I have contact with the swedish support team and they are investigationg
the problem thoroughly.

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Mvh
Patrik Andersson


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Edited - removed personal details - Fran_M

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mrcodec
Explorer

I have contact with the swedish support team and they are investigationg the problem thoroughly. 

andrewsoong
Member

Wouldn't surprise me if they announced they were pulling out of the TV market after their latest effort!