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49XE8004

SOLVED
profile.country.GB.title
webby73
Explorer

49XE8004

Does anyone know why I'm not abe to register this TV on My Products? The 43 shows up, but not the 49.

 

Cheers.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Anonymous
Not applicable

Hi @webby73

 

I received info today that this has been done.  I have checked to see if your model number has been added - it is.

 

Have fun :slight_smile:

 

Cheers

View solution in original post

Anonymous
Not applicable

Hi @webby73

 

Can you try again please, as I have just tried and its working for me. 

Register a product.jpg

 

 

Cheers

View solution in original post

11 REPLIES 11
Anonymous
Not applicable

Hi there

 

I see that the KD-49XE8005 is listed but no the XE8004 - I am going to escalate this thread to Sony Support for them to liase with whom-ever can add this product model to the list.  Will get back to you when its done.

 

Cheers

profile.country.GB.title
webby73
Explorer

Hi Quinnicus,

 

That's greatly appreciated, thank you.

profile.country.GB.title
webby73
Explorer

Any updates on this? I'd like to register my new TV asap.

Anonymous
Not applicable

Hi there

 

I gave Sony Support a nudge on this today after checking to see if it had been resolved.  Unfortunately it hasnt.  I received the following message back though.

 

"I have escalated this to the appropriate department and they have advised that the issue has been registered. I am awaiting an update that is has been fixed, although I cannot verify this personally.  An update will be sent if I get confirmation that the matter is resolved."

 

Thats as much as I know im afraid. 

 

Cheers

 

 

 

profile.country.GB.title
webby73
Explorer

Thanks for the update Quinnicus, it's appreciated.

 

Cheers

Anonymous
Not applicable

Hi @webby73

 

I received info today that this has been done.  I have checked to see if your model number has been added - it is.

 

Have fun :slight_smile:

 

Cheers

profile.country.GB.title
webby73
Explorer

Cheers for your help @Anonymous, it's very appreciated.

profile.country.GB.title
webby73
Explorer

Slight problem, as you said the TV is now listed but I can't register it. It keeps coming up with this...SR.PNG

profile.country.GB.title
webby73
Explorer

Still can't register it.