Android TV keeps scrolling up on menus and home screen, changed remote etc.

[Danrawson]

This morning I turned on my TV and found I cannot navigate anything as it automatically scrolls back to the top of th screen. If I open the inputs menu it simply scrolls up forever. I have tried a different remote (happen to have a spare) and tried my phone app remote. The same thing is happeneing. So this is not a remote control issue but something to do with the TV itself. I cannot find any other posts about this. Can anybody suggest what maybe happening and a way to resolve it? Thanks

[LightFoot]

Hi @Danrawson   Just checking that you have tried a soft reboot if possible or a power reboot if not. You can perform a soft reboot by holding down the power button on the remote until it prompts you to restart. If that doesn’t work then try again but with every input removed.

[Danrawson]

Thanks for the response, I tried all of the restarting strategies, however I have now resolved the issue and feel really silly. I had not realised my sons USB game controller was plugged in and it was upside down resting on the direction pad, this is what was causing the scrolling up. I eventually tried a restart and unplugged all the devices and it was OK. I then plugged all the leads back in I had removed to find it started again, this is when I noticed the culprit.

So all is fine, after more than an hour of fiddling about trying to fix it, I have learned to check all of the plugged in devices first off now.

[LightFoot]

Hi @Danrawson   Good news 👍