BBC iPlayer not loading

[Benny23]

Hi, BBC iPlayer, ITVX and several other apps have stopped loading on my Sony Bravia Android TV.  Netflix, Amazon Prime, YouTube and others work.  I have performed a factory reset but this hasn’t fixed the issue.  Please let know how to resolve this. 

[LightFoot]

Hi @Benny23   Sorry, we cannot help you without the full model number of your TV. It will start with KD, XR or K.

[Benny23 · Accepted solution]

Hi @LightFoot I’ve just fixed it by uninstalling an update.  Thanks for the quick reply though. 

[Bernard-orange]

Hi, @Benny23 please can you tell me how you did this? We are having the same issue. Thank you!

[langdaler]

i have same problem..it has always worked but yesterday stopped functioning..how did you solve it?

it will not open on tv with remote control press but i can cast it from android phone no problem.

i cannot find a way of updating the app on my Bravia 75WL 50 inch tv

[Bernard-orange]

Hi @langdaler @I did this in the end and it worked!

 

 

[langdaler]

Spoiler

thank you so much for that reply,appreciated..... i couldn't understand why it stopped working as i have used it regularly until problem yesterday,i had tried everything!

anyway-have followed instruction and it now works successfully.🙂

[Bernard-orange]

@langdaler @Great!! 
Yeah it randomly happened to us and we tried everything. Sony wasn’t very responsive on replies so I had to do my own research. Seems like a failed update at their end. Annoying!