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Bluetooth problem

profile.country.GB.title
TBill01
New
October 2017
October 2017

Bluetooth problem

Just bought a 43XE8077 Android TV.

 

I tried to pair my "Groove Ultra" bluetooth headphones to TV but TV fails to pair with them. TV keeps searching for several minutes without success. Headphones are flashing blue/red in pairing mode. Headphones uses CSR 4.0 bluetooth. They also support A2DP and other protocols.

 

Just to test if TV aspects of bluetooth can see other devices, I switched on my small "Technica" sound bar. Again led is flashing blue/red in pairing mode. But TV cannot see this device and just keeps searching.

 

Both these devices work with my laptop and a tablet.

 

What headphones (if any) will pair with this TV?

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profile.country.GB.title
Pascale_F
Moderator
October 2017
October 2017

Hi TBill01,

 

Thanks for your message. We are looking into this and someone will get back to you shortly.

 

Thanks, 

Pascale_F

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profile.country.GB.title
cass_n
Community Team
Community Team
October 2017
October 2017

Hi @TBill01,

 

Your TV isn't an A2DP-supported model I'm afraid - see the specs here.

 

Cheers,

C

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