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Bravia KD-49X8305C screen keeps going black and trying to restart

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spiderrog
Explorer

Bravia KD-49X8305C screen keeps going black and trying to restart

I have this Bravia KD-49X8305C since 2016 and so I think it should still be working ok. However of late the screen keeps dropping out to a black screen and complete loss of picture. It struggles to come back which sometimes it does only to drop off again a few minutes later. A visit to my Sony man in John Lewis Southampton came up with the suggestion that I had to hold in the power button for a while to force the tv to power off and once this is done the whirly Android circles start up and I presume this reboots the tv. OK this is a possible solution but it sometimes just drops back to a black screen shortly afterwards again leaving me to think that the reboot didn't resolve the problem. Has anyone got any suggestions please, reboot my router i suppose but I am not having any interenet issues elsewhere in the house. The internet connection to the Bravia is by way of a Virgin Media superhub connected through powerline sockets upstaits to the downstairs socket for the TV. As it is now just over two years old I suppose I could replace it but the Sony man didn't think this neccesary just yet but this drop off in the product makes me wonder. I have always liked the Sony products but there doesn't seem to be any value in loyalty these days and I am beginning to think about changeing manufacturer but before I make the leap can anyone come up with a reason for this problem please and how if at all, it can be fixed. I do have a video recording on my phone of this most recent failure should any Sony technician wish to take a look and investigate the problem. - feel free to call me and discuss if you wish - cheers all ROGER WEBB

14 REPLIES 14
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HannahEd01
Community Team

Hey vispen74, what's the model number? The one you posted doesn't pop up. 

Also, does it do a full restart? How often does it happen? Is it daily? 

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royabrown2
Hero

@HannahEd01 

 

https://community.sony.co.uk/t5/android-tv/abschalt-timer-bei-sony-xd-9505/td-p/3747049

A German model?


My favourite bedtime reading is a Sony product manual…
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vispen74
Member

After a factory reset the TV works just fine again, at least for now.

And sorry for the moss typing, it is XD8505. 

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vispen74
Member

Sorry, should be XD8505.

It happened every one to ten minutes or so, but after factory reset it seems to be solved. Not sure for how long though. 

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HannahEd01
Community Team

Hey vispen74, glad to hear it, monitor it for a while and let me know if it happened again.