Cannot exit restricted profile after the latest firmware upgrade

[immyran]

Hi,

I have upgraded my KD-49XF9005 firmware 3 weeks ago and since then I cannot exit restricted profile.

I enter the correct password but it does nothing. When I use wrong password it says the password is wrong but nothing happens when the password is correct.

I am stuck as I am not able to do anything with the restricted profile.

Has anyone came across this issue?

Regards,

[Peter_S.]

Hi,

Probably you have to perform a forced factory reset to get out of this:
https://www.sony.co.uk/electronics/support/articles/00159906

Cheers

Peter