Connected, no internet

[Serbski]

Hi all,

Hope someone can help me. Since the last update I have to reboot my TV every time it's been in standby because the internet won't work (wired). I have removed all WiFi accounts and turned off WiFi altogether. If I reboot the TV it works but when I come to use the TV again it just sits there and says 'checking' (IP address). I have also rebooted my modem.

Anyone have an idea on what's gone wrong?  Cheers.

[dutchice]

It might be well worth giving the Factory Data Reset a try then. You can find instructions on how to perform a Factory Data Reset on your TV on this article.

IMPORTANT: Be aware that if you perform a factory reset, all of the TV's data and settings (Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed applications, etc.) will be erased, and the TV will return to how it was at the time of purchase.

Don't forget to post back your results.

[Win_88]

Hi Serbski,

You can find the steps to follow to reset the TV to factory settings in this article: https://www.sony.co.uk/electronics/support/articles/00170595

Win_88

[Tziisus2]

Hi there, 

I reseted to factory settings and TV still loses the connection after standby-mode. Too bad. 

My TV is NOT an android-TV. I guess I'll have to try wireless connection...

Tziisus

[dutchice]

Hi @Tziisus2,

I recommend you use the Wired LAN connection to your TV, as it has many advantages over Wi-Fi connections.

To find and fix the problem you have, I suggest you first do a simple test. Find/order an ethernet cable no longer than 1 meter. Bring your router close to the TV, then test all the LAN ports on the router to see if you still are having the issue. If you don't, then you know that both the router and TV are fine, and the culprit is the ethernet cable you have been using. Either the cable is too long or maybe dust or humidity have damaged the pins from making good contact on either end.

But if you still do have the issue after the test, then you know that the router is the culprit. Try to investigate how to set the LAN clients Lease Time to at least 30 days and also disable any reserved static IP addresses for the LAN clients, in particular for the TV. Instead use the automatic DHCP assignment of IP addresses.

Keep us posted!

Dutchice