Firestick & Picture Mode issues

[cyprus-dodger]

Firestick & Sony KD-55XD8599 since last software update my Picture Mode box is greyed out cannot select different modes ie Cinema etc. when using HDMI Firestick input.

[Elodin]

Hi @cyprus-dodger the last update released on your TV was on the 07/04/2021, is that the version that you updated your TV to recently PKG 5.457? 
Can you try and reset picture settings?  Picture settings → Advanced settings → Reset → and select Reset and follow the steps provided here

[cyprus-dodger]

Hi Elodin thank you for your reply the software version that was updated is PKG5 417 . 0177EUBB I have done all the suggested settings and done a factory reset but the same issues remain with Firestick installed in HDMI 1 the Picture More settings box and the Auto Picture Mode box are greyed out and I cannot click on them to change the settings. I have Bein Sports Satallite package coming off Satallite Dish in HDMI 2 when using Bein I can change the Picture Mode settings but with the Firestick no. I have attached picture.

[LightFoot]

Hi @cyprus-dodger   I am only guessing here, but setting (or playing)  an HDR Video probably fixes the picture mode to HDR. HDR is a special mode enhancing your picture so other picture modes would simply spoil it or the TV cannot handle the corruption. I would try turning off HDR Video format on your Firestick, like changing it to 4K SDR.

[daveyh64]

As suggested previously you should update your TVs software to the latest version v5.457

click on the link below.

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xd85xx_x85xxd-series/kd-55xd8599/software...

Scroll down and click on the + view previous benefits and improvements.

[cyprus-dodger]

Thank you for your suggestions - regarding the software update my model KD-55XD8599 is not listed in that link, I have checked my model and I have the latest software installed, but thank you.

[cyprus-dodger]

Thank you Lightfoot for suggestions can you guide me how to change Firestick settings to 4K SDR please

[LightFoot]

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@cyprus-dodger wrote:

Thank you Lightfoot for suggestions can you guide me how to change Firestick settings to 4K SDR please

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Hi @cyprus-dodger   That is a question for Amazon support. However HDR will give you the best possible picture available. Is there any particular reason that you want to change the picture mode?

https://uk.amazonforum.com/s/fire-tv

[LightFoot]

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@cyprus-dodger wrote:

Thank you for your suggestions - regarding the software update my model KD-55XD8599 is not listed in that link, I have checked my model and I have the latest software installed, but thank you.

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Hi @cyprus-dodger 

Firmware update to v5.457 | Sony UK

[daveyh64]

Your TV is included in that list if you click the View All Applicable models text you will see your TV model.

It is in the last column third from the bottom.

The link I posted earlier is a direct link to the downloads page for your model of TV the model number

of your TV is in the text of the link.

If you look at the very top of the page on the left you will see your TV model number.

You say your TV is up to date, are you sure as the version number you quoted earlier is lower 

than the version available from the link I posted.

If you are only checking for software updates via the Software Update mechanism on the TV

this can be unreliable at times.