KD-49XG9005 issue with Netflix Dolby Vision - Picture changing colour

[TomBrady1991]

All,

New to the forum, so please be nice - will try and be as clear as possible!

Noticed an issue this evening whilst watching 'The Trial of the Chicago 7' on Netflix in Dolby Vision (default), ~ halfway-through the movie, the picture began to regularly change colour - as it does when you first select anything on Netflix in Dolby Vision? Then switched to 'Hubie Halloween' (also Dolby Vision), and the same thing happened. No issues with anything in HD or Ultra HD 4K.

Wondered if anyone else has experienced this issue and/or knows if there is a fix?

Thanks in advance and best regards,

TB

[Peter_S.]

Hi TomBrady1991,

Does it happen with any other DV movies too - or just with these two?

Sometimes restarting the TV solves such issues (hold down the power button on the remote for more than 5 seconds).

Cheers

Peter

[TomBrady1991]

Hi Peter,

The restart seemed to work (at the time), plus I also restarted the App. However, watching ‘Crime Scene: The Vanishing at the Cecil Hotel’ this evening and unfortunately this has started again.

With best regards,

TB

[HannahEd01]

Hey, could ypu make sure you have the latest software version here: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xg90xx_x90xxg-series/kd-49xg9005/download...

[JayByrne]

Hey, having same issue watching Cecil now. 

A number or issues since last update, tv randomly switches off and reboots also. 

I have sony OLED Ag8. 

Software version 

v6.7140

When will we get a fix

[Joe_Dohn]

Try clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restart the TV by holding power.

[JayByrne]

• Hey, tried clearing Cache few times and makes no difference for me. Same issue still happening

[Joe_Dohn]

Have you tried using the Action Menu/Options button and changing the HDR settings or even resetting it to the factory settings?