@ononyewrote:
There was a firmware update on the 28th of March 2018 and ever since, if I change channels or rewind or fast forward anything on my Sky HD box, the sound drops for a few seconds. Quite annoying as it means that I have to go back a few moments before any scene that I wish to see so that the sound is back in time for me to continue the story. This is through the TV speakers. Can anyone help please? I have not yet watched any blu rays or played any video games to see if these are also affected.
Hi @ononye
Welcome to our world (KD-55XE9305). Sony have not been able to fix this problem for a year. On top of the audio drop outs the Info Banner appears everytime the audio format changes. A simple test is to change from BBC 1 SD to HD, channel 101 to 115 and back. With my Sky Q box set to Dolby Digital the change causes an audio format change from PCM (Normal) to DD (Dolby Digital). I have now got used to the audio drop outs and I have switched off the Info Banner. As you are using the TV speakers a possible work-a-round is to change the audio on your Sky box to Normal. I don't know if that is possible on Sky+HD as I changed to Sky Q 20 months ago. Even the latest update on 2017 models didn't provide a fix. Chances of Sony fixing it - zero.
