KDL-43W755C connected/not connected to internet

[colin_mckenna]

My Sony KDL-43W755C TV is repeatedly coming up saying "not connected to internet" and some minutes later "is now connected to internet". All very annoying. Anyone know how to suppress the message?

[Sean_Mc]

Hi Colin,

Welcome to the Sony Community.

I would recommend checking the current network settings on your TV to see if this is causing the issue. 

To do this press the 'HOME' button, then select [Settings] — [Network] — [Advanced settings] — [Network status] — [Check Connection].

Let me know how you get on.

Cheers,

Sean Mc

[colin_mckenna]

Sean Thanks, but that procedure made no difference. It just showed that things wre OK - which they are not

[Pascale_F]

Hi Colin, 

I’m in the process of checking this with the relevant team and this thread will be updated as soon as I have a response.

Thanks,

Pascale

[Win_88]

Hi colin_mckenna,

Have you tried connecting the TV to a hot spot (that you generate with your phone) to see if the same thing will happen? because if it doesn't, then maybe your connection is not stable enough or other issues that can be addressed by your ISP may be the cause.

Win_88