My Sony Bravia will not open my Amazon Prime app.

[kzmtfarm]

Up until Wednesday evening my Amazon Prime app worked perfectly but now when I select the app the screen is just dark. My other apps are working perfectly. Can you help.

Also I selected solution on the messages from November but I never saw an actual solution or means to cure the problem. 

Please help.

[EdwinaU]

Hi there,

Welcome to the community.

Can you tell us the model number of your TV so that we can look into this for you?

Thanks,

Ed

[kzmtfarm]

The TV is a XBR-55X900F.

Thanks, Don

[kzmtfarm]

The model is an XBR-55X900F. Thank you.

[Sean_Mc]

Hi Don, 

Have you checked if your TV has been updated to the latest firmware?

Best wishes,

Sean Mc