PROBLEM WITH TURNING UP AND DOWN THE VOLUME

[krassimira51]

Hello. 

I have a KD-55XG8596 tv but I've benn experiencing a problem with turning up and down the volume. When I press the buttom continiously it just doesn't work and to change the volume I need to press the -/+ once, release it and then do it again. 

I will appreciate if someone can help.

Thank you.

[Marino.Manolo]

Try just a reboot of Android TV, keep pressed Power/OFF on remote...

[krassimira51]

Thank you very much for the reply, unfortunately it does not work.

[Marino.Manolo]

It's a nuisance but at this point you can think of a factory reset, after it must work...

[royabrown2]

@krassimira51 @Marino.Manolo 

You are assuming this must be a TV problem, but it could be a problem with the remote.

I would check the batteries, maybe try fresh ones, anyway leaving them out for at least one minute, and see if this helps.

If not, here is Sony’s comprehensive troubleshooting guide for remote issues:-

https://www.sony.co.uk/electronics/support/articles/00030297

[Marino.Manolo]

I hope the troubleshooting on remote can help... 🤗

[neilwatts13]

I've also had volume issues with my KD-43XF8505 too, but a slightly different problem.

Randomly, when turning volume up or down, I would make one volume button press, but the tv would continue to raise or lower volume to its maximum or minimum volume?! 

Anyone else had this issue?