Rebooting during android animation

[Sjbuzzz]

I have a kd-55xd8599 and it keeps on ebooting during the android animation. I have tried a factory reset and updating the firmware but that also reboots before the end.

any ideas?

[jumpsuit]

Hi @Sjbuzzz and welcome to the Community

You may have already tried a reset but I just wanted to check you'd seen this page

just to double check the procedure for this specific problem.

https://www.sony.co.uk/electronics/support/articles/00171297

If it hasn't worked, the best thing to do

is contact Support on +44 (0) 2073652810.

Keep us posted.