Sky+HD conecting with KD-55XE8577

[mintycoop]

I’m having difficulty conecting my Sky+HD to the new TV all I’m getting is the below 

anyone know what’s wrong ?

ive tried all the HDMI’s, turned off Bravia sync, turned the sky onto 756 output

its doing my head in 

[EdwinaU]

Hi mintycoop,

Thanks for your message. We are looking into this and someone will get back to you shortly.

Best wishes,

EdwinaU

[Peeoff · Accepted solution]

Hi, we got the exact same screen when we recently had Sky, with the Sky box in standby and our 

Sony TV OFF, we would use the Sky remote to brackets bring the box 

out of standby and doing this would also turn the TV and it worked fine!

Try turning on the Sky box first the turn on the TV which would the have

a TV signal to pick up!

[cass_n]

Hi @mintycoop,

Let us know how you get on with @Peeoff's suggestion- hopefully it does the trick for you too. 

If not, it might be worth checking your HDMI cable (to make sure that it fulfils the required standard and that it's not broken).

Cheers,

C